how to show profile information in JS Members module

juanfob

hello good morning,
I would like to show the js members module as it appears in the demo at https://demo.jomsocial.com/#jomsocial, so that when you hover the mouse over the avatar image, a window appears with the profile information , as in the image capture. Is there any special module for this? How should jomsocial or the module be configured?

Thank you so much

saguaros

juanfob Hello

You can simply create a new module type of JS Members and assign to js_side_frontpage_top position.

juanfob

Hello, I have already done that, but when I move the mouse over the avatar the image does not appear as in the screenshot. how can I do this? thank you so much

saguaros

You can share the URL of that page on your site and super admin account, I will take a look.

juanfob

This message is visible to Moderators only

hidden content

juanfob

Hello @saguaros , sorry to bother you, were you able to see anything? Thanks so much

saguaros

juanfob Hi

Could you backup your site and install the latest version for JomSocial first?

juanfob

Hello, @saguaros I have already updated Joomla and Jomsocial
Joomla V5 and Jomsocial 4.9.0
When you can see, he tells me how to solve it
Thank you so much

saguaros

Could I take a backup of your site via Akeeba backup and debug this issue in my local environment?

juanfob

Hi @saguaros , of course. Thank you so much

saguaros

juanfob Hi

We tried to install a file manager extension to fix the issue on your site but it looks like your site has problem with database.

Could you share the FTP account and access to the database so we can check?

juanfob

Hello @saguaros , sorry for the delay in responding to you. I have asked my hosting technical support to give me FTP and database access. But in the meantime, I have installed the ff explorer extension that gives you access to the file and the database. can you review with this extension?

Thanks a lot

saguaros

juanfob It's better to have FTP and database access as when debugging, if there is something wrong, I can't access site again when using FF Explorer to debug.

juanfob

Hello, I already have the data to access ftp and the data to connect to the database, but they ask me for your IP to give access to the database. Please. Thank you so much

saguaros

I'm based in Vietnam, could they add exception for my place?