Uber Template or Plugin causing Pagination Link issue

mwb123451

Hi,

I am using the Uber Template (version 3.0.0) and it or one of its plugins appears to be causing one of my 3rd party apps search mechanisms to not allow the tab feature which separates the results page for easier viewing and selection. If you click on any tab for those results, it distorts the results and removes the main menu.

This Joomla module I have used for years and the developer is well known (Minitek FAQ Book). He always takes care of issues if they are his, but he said this was not him after looking at it. His exact words were:

It looks like there is some script in your website that is removing the class="page-link mls-page-link" attribute from the pagination links. This usually happens when a template has some hardcoded script that interferes with all links in a page.

This module is only available to test or use if you log in to the website, go to "Logins" on the main menu, then Partner Intranet, and "Knowledgebase". I will add your Joomla admin login for support in the secure section so you can open up the website from joomla.

I am attaching SCreenshots.

Thank you, Michael

mwb123451

FYI:

Technical specs

Joomla 4.3.4
Database Version 5.7.44
PHP Version 8.1.26

All the latest updates for the template.

saguaros

How it goes when you test with Cassiopeia template?

I tried to use Cassiopeia template for page of Minitek FAQ Book Pro but it looks like there is cache settings on your server side.

Could you temporarily disable this cache settings first?

mwb123451

I have removed the Server side caching. I will enable again after you are done.

mwb123451

HI,

Were you able to test now that the SUCURI Website Protection Cache is disabled?

Thanks, Michael

saguaros

Could I take a backup of your site and debug in my local environment?

mwb123451

Yes, that would be okay

vangogh

Hi, mwb123451
I am currently working on this issue.
Your patience is highly appreciated, I will keep you updated on the solution.

Regards,

mwb123451

Thank you, I will await your response

saguaros

I can't get the backup file, could you share the FTP account?

mwb123451

Sorry for the delay, I was not getting the email for the responses. I add the FTP info.

saguaros

This FTP seems not working, could you update again?

mwb123451

The FTP is working, I tried using the credentials I provided you on Filezilla on two different PCs at two different locations. Standard FTP with use explicit FTP over TLS if available.

saguaros

mwb123451 I'm downloading the backup and will keep you posted.

mwb123451

Hi,

I was checking up to see if you had a chance to load it up and test?
I have my customers complaining about that issue and looking forward to fixing it.

Thanks, Michael

saguaros

I've forwarded to our developer for further checking, pls wait.

mwb123451

Hi Saguaros,

I was checking back to see if there was any progress. It has been a long time and this is affecting my company support delivery. Even a hack at this point would be good.

Thanks, Michael

saguaros

Hi Michael,

I'm sorry for this lateness. I've forwarded to our developer for further investigation. Kindly wait.