Hi
How it goes when you test with Cassiopeia template?
I tried to use Cassiopeia template for page of Minitek FAQ Book Pro but it looks like there is cache settings on your server side.
Could you temporarily disable this cache settings first?
I have removed the Server side caching. I will enable again after you are done.
HI,
Were you able to test now that the SUCURI Website Protection Cache is disabled?
Thanks, Michael
Could I take a backup of your site and debug in my local environment?
Yes, that would be okay
Hi, mwb123451 I am currently working on this issue. Your patience is highly appreciated, I will keep you updated on the solution.
Regards,
Thank you, I will await your response
I can't get the backup file, could you share the FTP account?
Sorry for the delay, I was not getting the email for the responses. I add the FTP info.
This FTP seems not working, could you update again?
The FTP is working, I tried using the credentials I provided you on Filezilla on two different PCs at two different locations. Standard FTP with use explicit FTP over TLS if available.
mwb123451 I'm downloading the backup and will keep you posted.
Hi,
I was checking up to see if you had a chance to load it up and test? I have my customers complaining about that issue and looking forward to fixing it.
I've forwarded to our developer for further checking, pls wait.
Hi Saguaros,
I was checking back to see if there was any progress. It has been a long time and this is affecting my company support delivery. Even a hack at this point would be good.
Hi Michael,
I'm sorry for this lateness. I've forwarded to our developer for further investigation. Kindly wait.