Blank profile page after update to Joomla 4

kjmeijer

After updating to Joomla 4 I had some issues with JomSocial. First I had to disable/delete the JS Force Fields plugin, otherwise login into the frontend was not possible. Now I have the problem that all profiles shows a blank page. I tried to disable several plugins, but nothing worked. Please help!

ja-developer

kjmeijer Hello,
It seems that your account does not have an active membership on our site. However Jomsocial is a paid component and requires an active membership to access.

If you've acquired a Jomsocial membership through a different account, kindly log in to the appropriate paid account for support inquiries. Our team is ready to provide further assistance.

If you haven't obtained a Jomsocial membership yet, please proceed to purchase one to ensure proper access to downloads and our support services. You can make your membership purchase on this page.

kjmeijer

ja-developer Do I have to pay €99 for only support? That would be ridiculous. I really need support, but would kindly suggest another plan for example only support.

ja-developer

kjmeijer Hello,
We were unable to locate any record of a Jomsocial purchase in your account history within our system.
The most recent version of Jomsocial, 4.9.1, has been released recently and it is compatible with Joomla 4 & 5. To access and download this version, it is necessary to have an active paid membership. Our team can only provide support and address issues when users are using the latest product version.

kjmeijer

I've managed to solve the problem. Strangely enough I had to move the menu item that was used to show the profile(Notifications, index.php?option=com_community&view=profile) and was part of a menu that were loaded after login to a "public menu". This situation was also in Joomla 3, so why I had to do this I don't understand.