Problem generating thumbnail images with JA Blockk template and hikashop

WhiteButterfly

Hi,

I’m currently using the JA Blockk template with hikashop. I’m having an issue when I upload images to hikashop and it’s creating thumbnails for the listing and product pages. The images created are blurred. I have checked with hikashop and they are saying that the issue is not coming from them.

I’m wondering if there is anything within the template I’m using or within the T4 framework that may be creating that issue? Or if you may be aware of any other thing that may be creating this problem?

Many thanks!

saguaros

WhiteButterfly Hi

You can simply switch to Cassiopeia template (if you're using Joomla4/5) and see how it goes.

if it works there, then the problem comes from our product, you can share the detailed login info such as: URL of that page + super admin account so I can check for you.

Regards

WhiteButterfly

Ok, thank you for your answer. I will check with Cassiopeia to see if it works there.

At the moment, I'm still working on a local station, but if the problem persists and there is no issue when using Cassiopea I will get back in touch when my website is live so that you can look into this issue.

Best,

saguaros

WhiteButterfly You can let me know here if you still need help on this 😉