Component not working

luismartinho

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saguaros

Could you pls switch the default template for Administrator on your site to Atum template and see how it goes?

I tried to switch but it keeps showing your admin override template (which has compatible issue with PHP version you're using).

Regards

luismartinho

Done, but the behaviour remains the same.

saguaros

Could I take a backup of your site and debug in my local environment?

luismartinho

Not ideal but ok

luismartinho

Good morning, can you give an update?

If its not solved quick unfortunatelly i would need a refund because I wont have use for the component.
Regards

saguaros

luismartinho Hello

It seems that there is conflict on your site which causes this issue, our developer is looking into this, will keep you posted.

luismartinho

Saguaros, any feedback?

Time's ticking.

Regards

luismartinho

vangogh

Hi, luismartinho

I checked the issue and figured out the reason. Your site has many custom fields, and the max_input_vars is currently set to a small number. You need to change this variable in the php.ini file, for example, to 3000 or 5000, and it will work correctly.

Regards,

luismartinho

Well, now it reports this when creating the filter
"Error decoding JSON data: Syntax error"

Set to 5000.

vangogh

Hi, luismartinho
After working on it, another issue appeared: a "token error." Could you please share the FTP account for your server? That way, I can help you resolve the issue.
Regards,

luismartinho

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vangogh

Hi, luismartinho
It's reassuring to hear that this issue is not occurring on your production. Please proceed with implementing the code contained in the file provided below to address the Error decoding JSON data: Syntax error issue root/plugins/jamegafilter/content/helper.php
Once implemented, kindly verify the changes and provide a response.

plg-megafilter-content.zip

8kB

Regards,

luismartinho

Its working, thanks.

Now, are gonna release a new version, do I need to create the file as an override?

saguaros

This is the base file in the plugin and it will be included in the next release version of this plugin so don't worry.