Hi
We are having a problem on our website Initially it was a Captcha problem which we figured out it was caused by Mootools We disabled mootools and the Captcha is ok now but the Contact Form now says "initializing form" and we can't submit it We have contacted JoomlaShack and they seem to think it may be the template
Hopefully, this is something you can help us with
Thanks Rich
Hi Rich,
Could you share me the URL of page where you have that form?
Sorry Saguaros
Here is the URL https://piratesandprincessesdaynursery.co.uk/contact/contact-us
Thanks for your help
Rich
Could you try to revert your previous change (for Mootools issue) and see how the form works?
Hi Saguaros
We have re-enabled mootools
This solves the problem of the "Initialize Form" but now if you click on the Captcha box if displays a "spinner" so we can 't submit the form
Thanks for your help with this - much appreciated
Cheers Rich
Hi Rich
I updated the new version of Mootools 1.6.0 for your site:
/media/system/js/mootools-core.js /media/system/js/mootools-more.js
The Captcha should be working now, you can clear browser's caches and see.
That seems to work fine on https://piratesandprincessesdaynursery.co.uk/ - Thanks
Did you just install the Mootools file that you have attached We have just tried this on another site with the same issue (as this is a problem on a few sites) and when we installed it the issue is still there
Site : https://butterflies-nursery.com/contact-us Credentials : test / Test123!!!
Thanks for the help - much appreciated
perryworld I renamed these 2 files and replace with the 2 new files as I attached, then remember to clear browser's caches & cookies.
You've not updated these 2 files, right? as I still see the old files there: /media/system/js/
/media/system/js/
I updated for you and the captcha is working now.
Hi again
All looking good now Thanks so much for your help