Hello, the Purity III update from 2.1.0 to 2.1.1 does not work. See Screenshots.
What should I do, please?
Hi leon55, Could you send me the admin account and FTP for further checking?
Thank you, done.
Hi leon55, I have sent to our technical team about this issue, we are checking it.
Hi leon55, Please send me the htaccess account, I can not access your backend.
The htaccess access is given in Site description fields after / .
Have you found access to htaccess account in Site Username and Site Password? Can I change my passwords to secure ones already? Thanks
Hi leon55, I apologize for the delay in getting back to you. Upon checking, it seems that the htaccess account is not functioning as expected; I've attempted both of the accounts you provided. It appears that there may have been a change made to the account credentials. Please rest assured that I am actively working to resolve this issue and will provide you with an update shortly.
Thank you so much for your attention. I have checked access to "htaccess" and to the administrator account.
Access to htaccess is indicated in two fields of the site description by the words "htaccess account:".
Hi leon55, I've successfully accessed your backend using the provided account credentials. I've escalated your issue to our technical team, who are currently investigating it. Rest assured, we are actively working to resolve this matter for you and will provide assistance as soon as possible.
Hi leon55, Follow the steps given here https://www.joomlart.com/update-steps For error open > configurations > hide on JA extension > Yes. save and check.
Thank you so much for your attentive attitude and great support!
The update has now been successful: "Successfully upgraded to version 2.1.1".
All the best to your team!
