sierramar Hi,
It appears that your account is not associated with an active paid membership. Please note that JA Megafilter is a paid extension and access to it requires an active paid membership. Additionally, our technical support is reserved exclusively for active paid members.
If you have obtained a membership through another account, we kindly ask you to log in to your active paid account in order to submit any support queries. Once you have done so, our team will be available to assist you further.