Global settings not saving

flycoopfly

The JA Impact template style editor is not saving any changes to the global settings, not saving custom code or any changes to any other option.
I am on Joomla 5.1.0 (this was occuring before I tried this last Joomla update.)
JA Impact 1.0.3
T4 framework 2.3.9

The attached image shows the errors from the browser on the template style editor page, mainly the .imagesloaded is not a function.

saguaros

flycoopfly Hi

I can confirm that JS error in Console log but the custom code should be still saved normally. I just tested in my dev site and it works.

You can share the URL + super admin account of your site and share me the custom code that you want to add, I will give it a try.

flycoopfly

saguaros That makes sense that the JS error is not directly related. I did find the global.json file in templates/ja_impact/local/etc/ and manually put in the custom google code that I wanted in the section before the close of the head tag, and it works fine and shows up as it should on the front end of the site. It also shows up in the text field of the theme editor after manually editing the global.json file. So it seems that it is something else that is preventing the file from being written to when clicking the Save button from within the theme editor.

Any other thoughts of what to look at?

dominic

Hi flycoopfly,
I think you have disabled the imagesLoaded addon from the Global settings > Addons. Could you try to enable it?

flycoopfly

dominic This is interesting. I do not have the imagesLoaded toggle option under addons in the global settings of my editor.

dominic

Hi flycoopfly,
Could you send the admin account + FTP for further checking? We will help you resolve this issue.

flycoopfly

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dominic

Hi flycoopfly,
I sent and notified our technical team. We will check and help you resolve this issue as soon as possible.

dominic

Hi flycoopfly,
May I create a backup of your site to install on our localhost for further investigation of this issue?

flycoopfly

dominic I just made an archive of the public_html folder and also exported the sql from the database and placed these files into a new folder inside public_html called backup_tech. You should be able to download those files from your ftp login. The site is quite large. Please delete the backup_tech folder after you have downloaded the files. Thank you.

dominic

Hi flycoopfly,
We are checking this issue.

flycoopfly

dominic Any possible insights on this yet?

dominic

Hi flycoopfly,
Sorry for the late reply and I know your feelings when facing the issue. Our technical team still checking this. will get back to you as soon as possible.