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Thanks for the info, I will forward to our dev for further checking. Will keep you posted.

23 days later

More than a month waiting. Top notch guys.

Bit tired of updating this install for nothing.

Apologize for this lateness, I will check with team for the update news. Appreciate your patience on this.

6 days later

Really dont have it Saguaros, because I´ve already delayed a launch for weeks for this, then try to solve it, doing a filter, removing it, making it again, delete the wrongly placed articles again and again, apparantely solved it with this, not knowing how or why, and now, with a live site, its happening again.

And one more week has passed. And maybe its my problem, however I expected support for the component that I paid for.

Apologize for the forwardness, but this is really frustrating.

PS, forget the access previous given, because the problem its happening on another install.

    6 days later

    Hi, luismartinho
    I cannot access the administrator. Would you please enable the account again so I can check and help you solve the issue?
    Regards,

      2 months later

      Great professionals, top notch.

      Feel free to close.

      5 days later

      Once again, unfortunatelly its happening again on live pages and development ones.

      Are you going to be professional and really supply an answer?, not the "Il keep you posted" and then nothing.

      Gave access (one more f time), you guys respect the client with a response.

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        14 days later

        Hi, luismartinho
        I can't access your server to download the backup site with the previous account.
        Could you share the FTP account of your site again?
        Regards,

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