Error 500 after joomla 5 migration

toonetcreation

Hi,

After migrating my website from joomla 4.4.6 to joomla 5.1.2 I get these errors :

backend : https://prnt.sc/FkgWydQyezGg
front-end : https://prnt.sc/T_-NiN2b3VFN
Template : JA_Fit
All installed extensions are compatible with J5

Any idea why?

Thanks
L.

saguaros

Frontend: you can open that error file: root/templates/ja_fit/error.php

change the line of code:

<?php if($theme && is_file(T3_TEMPLATE_PATH . '/css/themes/' . $theme . '/error.css')):?>

to:

<?php if($theme && is_file(__DIR__ . '/css/themes/' . $theme . '/error.css')):?>

Backend: you can open the configuration.php in the root folder of your site and set to enable some debug modes:

public $debug = true;
public $error_reporting = 'maximum';

Reload the backend again and it will give hint of where the error comes from.

toonetcreation

here is the result :

error on front : https://i.imgur.com/76ilbSV.png
error on back : https://prnt.sc/OxXcbF8DlvKj

saguaros

Is your site online? kindly provide the URL along with a super admin account and FTP account, so that I can review it.

toonetcreation

saguaros any news pelase?

toonetcreation

Hi,

I have added credentulas in ticket fields.
please be careful because this is a production website.
For the moment, the website is still running on joomla 4.4.6
You can update to joomla 5.1.2 to see the error but please tell me if I need to restore.

thanks

toonetcreation

any news pelase?

saguaros

Sorry for this lateness, could I take a backup of your site with Akeeba backup and debug in my local environment?

toonetcreation

yes you can

saguaros

The restoration doesn't work properly at my end, could you check the FTP account again? as it doesn't work now.

toonetcreation

saguaros ok I have updated FTP credentials inside ticket

saguaros

toonetcreation I tried to update to J5 on your site but something wrong with the database.

Could you restore the backup site?

And try this way:

Install latest version for T3 framework and JA Fit template
Install latest version for extensions: Dropfiles / JBusiness directory / djaccessibility ... (if not, please disable them before updating to J5)
Do the same for other 3rd party extensions.
and update again.

toonetcreation

saguaros I have restored the website and updated all extensions before update and same problem.
regarding JA FIT template, I have installed ja-fit-template_2.1.0.zip + t3-system-plugin_3.2.2.zip

is there anything else to do?

saguaros

toonetcreation Let me try to restore again in my local and get back to you.

toonetcreation

saguaros ok . do you want I provide to you a backup of the website?

saguaros

I guess something wrong with your database / server, even in Joomla 4, if you enable Error Reporting to Maximum, error will appear.

toonetcreation

saguaros strange because I have updated more thant 70 websites with no problem.
and server + database settingd are the same.

I have modified $error_reporting to none because website was done.

saguaros

toonetcreation Please check with your hosting provider to resolve this first so when updating to J5, you can debug.

P/s: try to disable all extensions from Regular Labs first and rename this file: root/templates/ja_fit/error.php before updating to J5

toonetcreation

saguaros what should I say to hosting provider?

saguaros

You can set Error Reporting to Maximum and it will show the error.

toonetcreation

saguaros ok I send this to hosting provider and I come back to you.