saguaros any news pelase?
Hi
Sorry for this lateness, could I take a backup of your site with Akeeba backup and debug in my local environment?
yes you can
The restoration doesn't work properly at my end, could you check the FTP account again? as it doesn't work now.
saguaros ok I have updated FTP credentials inside ticket
toonetcreation I tried to update to J5 on your site but something wrong with the database.
Could you restore the backup site?
And try this way:
saguaros I have restored the website and updated all extensions before update and same problem. regarding JA FIT template, I have installed ja-fit-template_2.1.0.zip + t3-system-plugin_3.2.2.zip
is there anything else to do?
toonetcreation Let me try to restore again in my local and get back to you.
saguaros ok . do you want I provide to you a backup of the website?
I guess something wrong with your database / server, even in Joomla 4, if you enable Error Reporting to Maximum, error will appear.
saguaros strange because I have updated more thant 70 websites with no problem. and server + database settingd are the same.
I have modified $error_reporting to none because website was done.
toonetcreation Please check with your hosting provider to resolve this first so when updating to J5, you can debug.
P/s: try to disable all extensions from Regular Labs first and rename this file: root/templates/ja_fit/error.php before updating to J5
root/templates/ja_fit/error.php
saguaros what should I say to hosting provider?
You can set Error Reporting to Maximum and it will show the error.
saguaros ok I send this to hosting provider and I come back to you.
Let me know then 🙂
I had a feedback from hosting provider and there is no issue with the server.
I have tried to update again with before updating :
this error appears : https://imgur.com/YCCfLBI
toonetcreation The error indicates issue from Dropfiles plugin, try to rename this folder: /plugins/system/dropfiles/
/plugins/system/dropfiles/
saguaros same problem : https://i.imgur.com/w8r5A8g.png
the problem is not coming from these extensions, because I have other website running on J5 with these extensions ans they works fine.
I have added a test URL inside private ticket details.
toonetcreation Maybe you have updated version on that other site? because on this site, Joomla indicates that compatibility issue from that extension, please try to rename the folder in reported message, it will work fine.
saguaros no already done on new test website, does not work.
I have updated FTP credentials on ticket detail to access this new test website.
