Cannot purchase subscription nor leave message with sales

mkinirons

I paid for a base subscription and I have a receipt from PayPal but I am still showing as a free account. The chat bot says support is out and to leave a message, but once I type something it asks who I want so I am not confident a message is actually being left. I need someone to assist met with this ASAP.

I did get this message a half hour ago claiming I was approved:

Dear mkinirons,

Welcome to JoomlArt Network.

Your Account and login Information is:

Your User ID: mkinirons

Please feel free to contact us if you have any doubts. Drop in your query HERE

Best regards,
JoomlArt Network Team

ja-developer

mkinirons Hi,
There was a slight delay in activating your membership due to PayPal taking longer than usual to process your payment.

The issue should have been resolved already, and you should see your new purchase reflected in your account.

We apologize for any confusion this may have caused.

mkinirons

Thank you!