I have an active subscription, but I can't download anything.
Hello agclickon
I see that you currently have an active JA Pro membership. With this membership, you should be able to download all JoomlArt templates from the following link:
https://www.joomlart.com/member/downloads/joomlart
Could you let me know which specific template you're unable to download? I'll be happy to check it for you.
Best regards