So, my previous where is the support post was locked with a claim that my ticket had been replied to, but it has not. I have 2 open tickets. One asked for a url 10 days ago, which I gave 10 days ago. The other has been open for 9 days with no response.
Saguaraos - you asked for a url 10 days ago. I gave it immediately. Nothing since. I was asked in a separate thread for permission to download my site to resolve. Given immediately. Nothing for 2 weeks.
Like I said before, Im not expecting personal immediate service, but this is making a misery of trying to fix problems with Guru and/or the template.