Paid for renewal, but still "Free user"

panduro

Hi Yesterday,
I paid for renewal of subscription "JA Pro" through Paypal, but my account hasn't been updated.
Can you please check. Also see attached PDF

saguaros

Hello panduro

There was a slight delay in activating your membership due to PayPal taking longer than usual to process your payment.

The issue should have been resolved already, and you should see your new purchase reflected in your account.

We apologize for any confusion this may have caused.

Regards

panduro

Thank you.
I can now download templates, but I can't view replies here in forums. It tells me to upgrade

saguaros

panduro Could you share the URL of topic in forum that you can't view?

panduro

All post have the text "You need a valid subscription to view replies." even if I'm logged in.
Also see attached image

Here is one example: https://www.joomlart.com/forums/d/37766-issue-with-showing-videos

saguaros

panduro Hi

With your active 'JA Pro' subscription, you can have access to JoomlArt's templates forum only: https://www.joomlart.com/forums/joomlart

That topic belongs to iJoomla's products which requires active subscription for Guru Pro or Developer / Ultimate Developers

Anyway, that topic is about showing video in Guru product, you're using Guru as well?