Hello,
The main menu fo my site, https://nuevo.fundaciondiegoylia.org.co/ don´t work because does not display the submenus on mouse hover (La Fundación, Programas, Comunidad, Impacto).
Thank you for your help.
Does not display the submenus
Hello
Could I take a backup of your site and debug in my local environment?
- Edited
Thank you so much for the info.
4 days later
robertmoore saguaros Hello, Any progress with this case?
Thank you for your help.
I have been waiting for a response for 4 weeks to a ticket I posted, where I have problems with the main menu of my site, I hope for a prompt response because I have not been able to publish my site due to this error.
Please I need a solution because from my experience, this template is not working well in Joomla 5
Thank you.
robertmoore @saguaros saguaros
Can you help me with this?
Hello,
I have been waiting for a response for 4 weeks to a ticket I posted, where I have problems with the main menu of my site, I hope for a prompt response because I have not been able to publish my site due to this error.
Please I need a solution because from my experience, this template is not working well in Joomla 5.
I bought this template to be able to update to Joomla 5, if it is not possible for you to help me, I need my money back because I am not getting a response from you.
Diego
@saguaros @robertmoore , I need my money back because I am not getting a response from you.
Hello,
I have been waiting for a response for 4 weeks to a ticket I posted, where I have problems with the main menu of my site, I hope for a prompt response because I have not been able to publish my site due to this error.
Please I need a solution because from my experience, this template is not working well in Joomla 5.
I bought this template to be able to update to Joomla 5, if it is not possible for you to help me, I need my money back because I am not getting a response from you.
Diego
Hello,
I have been waiting for a response for 1 month ago to a ticket I posted, where I have problems with the main menu of my site, I hope for a prompt response because I have not been able to publish my site due to this error.
Please I need a solution because from my experience, this template is not working well in Joomla 5.
I bought this template to be able to update to Joomla 5, if it is not possible for you to help me, I need my money back because I am not getting a response from you.
Diego
Hello,
I have been waiting for a response for 1 month ago to a ticket I posted, where I have problems with the main menu of my site, I hope for a prompt response because I have not been able to publish my site due to this error.
Please I need a solution because from my experience, this template is not working well in Joomla 5.
I bought this template to be able to update to Joomla 5, if it is not possible for you to help me, I need my money back because I am not getting a response from you.
Diego
- Edited
I see a lot of JS errors on your website
If is the JS error, then megamenu not function definitelly
I don't know why JS errors are on your website, I think some files from instalation not exist.
I prepare clear full installation for J5 and menu is ok - https://charity.rubstudio.cz
You had to use non-standard modifications and break the whole functionality with your modifications
I don't understand why the fault should be on the side of the template producer - after all you are asking him to fix something that is wrong due to your modifications.
Normally I pay external developers for such modifications, unless I am unable to detect the error.
But maybe you expect here on the forum from Joomlart support to debug your errors and also fix them within your subscription?
pinochico3 @saguaros @robertmoore I have had the subscription for more than 6 years and all the supports they have helped me to solve them, the changes I made are at the level of css and index.php but everything is supported by them, that is why I ask for help to be able to solve this issue, because even reversing the changes, the memenu does not work, I appreciate your time reviewing my case, but I have already debugged the site and I cannot find the errors to correct them. I am still waiting for help to be able to release my site.
25 days later
I also use subscription, even for 16 years I think, but it's true that gradually my support tasks focus on specialties, because I fix most of the bugs and changes myself.
So let's wait for the support response to see if they react somehow, maybe it would require a premium ticket?
I hope you get the support you need soon. It’s tough when issues persist even after debugging. Wishing you a quick resolution so you can launch your site!