Hello,

we are quite desperate since we are experiencing a strange issue with our Joomla site and template JA Event Camp.

While the homepage is working perfectly fine with Browsers Brave and Chrome on a MacBook, the same page/URL does not work on Browser Safari, Firefox and Edge and there is only the site logo being displayed with information WEBP Graphic 220 x 170 Pixels.

On tablets like iPAd the site is properly working with Safari, Brave ,Chrome and Firefox it is working fine
And when we use Opera, Edge we only see the site logo in Browser window.

With smart phone like iPhone or Android we have same issue with Edge and Opera.

Even clearing the cache on Browsers or / and on Joomla backend itself does not help.

We have obviously defined the logo image reference in the template style section in Joomla backend under site settings.
And we have proper favicon reference in 'Other settings'

From where is this issue coming from ?
Why those Browsers are behaving that way ?
Our user base is complaining that they cannot access the site which is very severe.

We also doublechecked the underlying .htaccess file and did not find the reason for this.

Do you have an idea and can support us on this strange issue.

Thanks and regards
Markus

Have you found the solution?

Write a Reply...
You need to Login to view replies.