scarney I tried to change my live site back to what it was before but it did not work. So, right now both the test site at dev1.carneycorner.com and the real site at www.drcarney.com are BROKEN.
So, I will be really grateful for a solution. Mostly it is the new ticket that we have to pay attention to I believe.

    Hi Sean,

    I've just replied to the other thread

    Cheers
    Paul

      paulus1031 Thanks Paul, I did not realize there were ticket numbers (as you asked me in the other thread. But, when I replied to this I do see
      paulus1031
      So, I am supposing that 33473 might be the ticket number for this ticket?
      Thanks, Sean

          Hi Sean,

          I will alert the developer but it will probably be Monday I'm afraid

          Cheers
          Paul

          4 days later

          Paul, My apologies. I was just able to submit a ticket just now. Not sure why it was not doing anything before when I hit the submit button but it appears to be working now.

          Ticket has been submited
          Reference number is: #WXK-259208

          Here is the reply to the ticket I opened in which they told me to get my support here in the forum:

          Hi

          I see your two forum threads are still open. Please help to follow up in those two threads instead of opening a new ticket, it causes confusion to have multiple threads on same topic open at the same time.

          Also the Ticket System is meant to be used by Developer members only. As you are Pro member, you should always use the forum at https://www.joomlart.com/forums/ for support.

          Hope this clears things up. I'll close this ticket now.

          Sorry Sean this was my fault - I was thinking you were still on the Joomlabamboo lifetime which does provide ticket access

          Thanks Paul,
          I guess I did not pay enough attention to the choice I made. Maybe I was able to purchase a lower cost membership in exchange for giving up my lifetime membership? I see now that was probably a BIG mistake in that I may have received the help I needed already had I not done that.
          Sean

          I'll talk to support leader in regard to your threads

          Looks like JoomlArt has no intention of helping me. 😞 I thought I was purchasing the option to best support the JoomlaBamboo to JoomlArt effort and did not realize I was picking the option that would create second class support because I did not maintain the lifetime membership. Very troubling.

            scarney

            Hi Sean,

            We're sorry for the issue you're facing, EB has changed much in the new version compare with the previous supported version in Zentools module. I'm looking at this issue and will get back to you asap.

              Thank you very much for looking into this.

              Sean

              Hi.
              I fixed the issue.

              Same file.
              add the code.

              							if (!empty($catids) && empty($get_items)) {
								return [];
							}

              And edit the code.

              							if(!empty($get_items) && $get_items != '') {
								$query->where('id in (' . $get_items.')');
							}

              Will include in the update.

              It looks like you fixed the problem. I am so relieved. Leaving the site broken for this long has been really stressful for us. Thank you!

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