JA_Builder - Contact 4.1 = Empty email form with french version: Page 2

JA_Builder - Contact 4.1 = Empty email form with french version

adminjlf

Hi, we just tried to add the "Reciever" mailing id and the problem is the same
Screenshot : http://prntscr.com/koem77
The reason why the "French" menu was working it was because we created a redirection to the "English" menu...

If you want to test, we have reactivated the French menu link 😉

aman204

adminjlf If you want to test, we have reactivated the French menu link

As apparently seen that french menu link had been activated, Have tried replicating again and the contact query appears fine with mail body contents as seen in screenshot

adminjlf

i just try and right now, the problem occur on the English Menu only....
aman204

aman204

adminjlf i just try and right now, the problem occur on the English Menu only....

As informed by you that you are facing the relative issue now with "English" menu and "French" menu works fine which is quite strange as the relative issue is getting switched as being informed.
Can you ensure that you have entered the reciever mailing id in specific contact forms as suggested earlier through screenshot

aman204

adminjlf i just try and right now, the problem occur on the English Menu only....

In regards to your last forum thread mentioning the relative issue with solely "English" menu, Had tried replicating the same with contact form on "English" menu after entering my mailing id and the mailbody populates right with entered data as envisaged. Ref: Screenshot

adminjlf

Yes, both form has the "receiver" mailing id :
French Menu : http://prntscr.com/kp2bps
English Menu : http://prntscr.com/kp2cd0
aman204

aman204

adminjlf Hi

Please review as your admin details arent working now in order to enable us to troubleshoot the relative issue

adminjlf

Just to be sure that the problem is not with the server itself, we just created the access on our production server. So you will be using our live website with the live SMTP Host.
aman204

aman204

adminjlf Hi

Pertaining to trailing forum post, Kindly confirm if admin details have been made accessible in order to review the relative issue as mentioned

Please review as your admin details arent working now in order to enable us to troubleshoot the relative issue

adminjlf

Yes, Joomla Admin and FTP Admin accounts are enable !
aman204

adminjlf

Printscreen of your test : http://prntscr.com/kt7dpl

adminjlf

did you try the French menu ? aman204

aman204

adminjlf I havent tried with the contact form on "french" menu as you had informed about facing relative issue with form on "English" menu as per your most recent forum thread

To troubleshoot, Kindly confirm if you want me to try with "french" menu

adminjlf

Can you please try from French and English aman204

aman204

adminjlf Having tried replicating the same with contact form on "french" menu also and the mailbody populates right with entered data as envisaged. Please refer to Screenshot

adminjlf

a little bit confusing....
can you replace the original email address please ?

aman204

adminjlf can you replace the original email address please ?

Had edited the text fields to populate your mailing id in default stage after trying to replicate the relative issue as mentioned. Kindly confirm if looking forward to something else

adminjlf

Yesterday when you were trying, i did 2 test (French and English) did you received these tests ?
Since you tell that everything was working, i tried yesterday night and the problem still there in the English page...

aman204

adminjlf Yesterday when you were trying, i did 2 test (French and English) did you received these tests ?

No, Havent received any test mail in furtherance after I had tried to replicate the same and posted screenshots

i tried yesterday night and the problem still there in the English page...

Having tried again, The mailbody is coming populated with data. Ref: Screenshot . To troubleshoot, You may try to change from enterprise mailing id to personal mailing id from gmail or yahoo e.t.c

adminjlf

i change the email ID to use my personnal Gmail address and this is the results from FRENCH menu and ENGLISH menu : https://prnt.sc/ktlnrj

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