Support Central

scarney Another example of the same problem is at the following page where only people's names are supposed to be listed in the module in sidebar-2 labeled 'People'.

I have a LOT of similar modules on this site using Zentools2 in the sidebar-2 position.

Sean Carney

OK. I am going to change the credentials for you to login to fix the test site and I will try to reverse this changes to my life site until we get it working correctly. So, this should be fixed at dev1.carneycorner.com

I tried to change my live site back to what it was before but it did not work. So, right now both the test site at dev1.carneycorner.com and the real site at www.drcarney.com are BROKEN.
So, I will be really grateful for a solution. Mostly it is the new ticket that we have to pay attention to I believe.

The credentials above are for the development site. But, as soon as you get it fixed I will make the changes to the live site. Since Zentools2 is seriously broken there I may need to turn off Zentools2 modules completely on the live site. Either that or leave it broken and hope nobody notices.

Thanks for any help you can give me.

Sean

https://www.joomlart.com/forums/d/6503-zentools2-modules-providing-errors-if-the-parent-category-has-no-items-in-it

My test site and live site are still really broken using the ZenTools2 module to display EasyBlog items based on EasyBlog categories. I have a bunch of pages that appear to be attempting to display all of the EasyBlog items as opposed to just the ones belonging to a specific category.

For example our Books of Interest page is now listing many many items that are not books:
https://www.drcarney.com/help/information/books-of-interest

I sure hope this can be resolved soon. It is very embarassing.

Thanks, Sean

Where do you want me to create a ticket. I thought that this new forum is where I was supposed to be creating all support requests? Are you wanting me to create a ticket using the ticket system at JoomlaBamboo.com?

And, can you let me know why I would need to create this ticket since all the information you are asking for is already at the top of this support request.

The information above is NOT for my live site which is broken. But, it is for my test site that is also broken in exactly the same way. I assumed you would want to figure it out first on the test site.

Sean

Yes, I do. I found that but every time I tried to create a ticket nothing happened.

This is the other ticket that started this whole thing. I do appreciate the help.

Sean

Paul, My apologies. I was just able to submit a ticket just now. Not sure why it was not doing anything before when I hit the submit button but it appears to be working now.

Ticket has been submited
Reference number is: #WXK-259208

I tried to open a ticket but it was instantly closed. I might have to just give up. Here is the reply I received. Is this typical JoomlArt service? It has been almost four weeks since I submitted the initial help request and no resolution to my issues. And, I have a broken web site:

Hi

I see your two forum threads are still open. Please help to follow up in those two threads instead of opening a new ticket, it causes confusion to have multiple threads on same topic open at the same time.

Also the Ticket System is meant to be used by Developer members only. As you are Pro member, you should always use the forum at https://www.joomlart.com/forums/ for support.

Hope this clears things up. I'll close this ticket now.

This was fixed in my other ticket. It took much longer than I am even close to comfortable with but the site is no longer seriously broken so I am grateful.

Sean