ZenTools2 Grid: Lightbox option not loading correctly

paulus1031

I'll have to ask the developers on this one and get back to you

Cheers
Paul

bodeinvenice

Hi Paul,

Just circling back to see if there's any update on this item.

Thanks!
Nick

aman204

bodeinvenice Hi Nick,

To be precise and avoid confusion in addressing your relative issue, Kindly confirm if you wish to refer to image such as this as seen in screenshot which isnt loading by default as seen in default stage with image path not coming right

bodeinvenice

Yes, exactly … we want the article images to load properly when displayed in the Lightbox.

Thank you!

aman204

bodeinvenice Yes, exactly … we want the article images to load properly when displayed in the Lightbox.

Thanks for quick response. Will report this to JA Dev. Team again and we shall revert back soon.

aman204

bodeinvenice Hi,

Also, Can you also add your ftp details in edit fields in order for us to take closer look as it might be needed in order to review certain extension files to troubleshoot the same
For reference, You can follow thread post (5 point) procedure.

bodeinvenice

FTP details have been added.
Thanks.

bodeinvenice

Hello,

Just circling back to see if I can get an update on when you think your team will have time to address this bug. We are hoping to launch early next week but can't until this is resolved.

Thanks in advance for your help on this!

~ Nick

aman204

bodeinvenice Hi Nick,

Sorry for the inconvenience. Have again asked for the resolution turnaround from the concerned Team Member. Please be patient while we revert back

aman204

bodeinvenice Hi Nick,

You may download and update to latest version i.e.2.4.4 as JA Dev. Team has resolved the relative bug reported with the latest version release
Would suggest to take backup of your site before performing aforesaid steps, in case rollback required whilst facing any issues e.t.c

bodeinvenice

Hello,

I just installed 2.4.4 and it did not resolve the issue. It looks like the extra directory is still being added to the URL causing the images not to load.

screenshots.zip

1MB

Thanks,
Nick

aman204

bodeinvenice I just installed 2.4.4 and it did not resolve the issue.

I will check once again with the concerned JA Dev. Team and we shall revert back soon. Sorry for the inconvenience

Mo0nlight

Hi,

i fixed the problem on your site. The lightbox should be ok now.
We will also include in the next update.

Kindly ensure to clear your browser cache if changes dont reflect

bodeinvenice

Hi,

Thank you for the update!

The fix seems to work but only when you click on the "Image". If you click on the Read More button (OIA's Air Freight Solutions), the images do not load correctly in the LIghtbox.

I also noticed that if you click on the main/header image once the Lightbox loads, the slideshow loads the next main/header image, but not the rest of the article content.

~ Nick

aman204

bodeinvenice If you click on the Read More button (OIA's Air Freight Solutions), the images do not load correctly in the LIghtbox.

Have reported the same to JA Dev. Team in continuation. Kindly be patient while we revert back

I also noticed that if you click on the main/header image once the Lightbox loads, the slideshow loads the next main/header image, but not the rest of the article content.

This has been set as default behaviour being rendered through the specific module as the image is solely shown when clicked upon along with other images from respective articles

bodeinvenice

Sorry, but the second explanation doesn't make sense from a UX perspective.

If the Lightbox loads an entire article, the slidewhow functionality within the Lightbox should display the same content … i.e. the entire article.

This is the funtionality that happens when you use the Next/Previous buttons, so why wouldn't it be the same?

aman204

bodeinvenice If the Lightbox loads an entire article, the slidewhow functionality within the Lightbox should display the same content … i.e. the entire article.

We can deem it to be improvement from UX point of view 🙂

Thanks for suggesting the same. Will suggest further based upon your inputs to JA Dev. Team if the functionality can be improved from UX point of view and the same can be done in future version release however ETA would depend upon the complexity and other parameters

Please be patient while we revert back

bodeinvenice

Hi, I'm following up to see if there's any timeline regarding the fixes to the Read More button bug (where articles images don't load in the Lightbox). Also, please note updated URL in secure notes when reviewing links. Thanks! Nick

teitbite

bodeinvenice Hi. I've just visited Your site and looks like images are being shown in popups. Do You refer to the articles from the page I've found the url to or somewhere else. I'm sorry, can You please explain it one more time for me? Everything looks to be working correctly, so I'm not sure what is the problem.

teitbite

bodeinvenice Hi. Aman204 just shown me which images are missing. Please try edit Your configuration.php file and make sure the url to Your site is set next to the "live_site". Not sure if that's gonna fix it, but looks like module has lost canonical link so it's the first thing I would try.