JoomlArt Forums 32,862 posts

[anakaine Friend anakaineJoin date: February 2008Posts: 1Downloads:0Uploads:0]

#125801

I’ve resorted to this post because Joomlart’s customer service team have not responded to my emails, or those of 2CO within the last week.

I upgraded, paid via credit card, was charged and when I was redirected at the end of the sale to the thanks.php page on Joomlart, I got a 404 error. As such, my account was never upgraded in status, even though I was charged. Therefore I’m still operating with a free account, and have no access to anything.

Really bad guys. Several emails have been sent, both by me and your financial processor, and you’ve not replied to any. What sort of business is this.

Now, hopefully one of you will read this, and say “Hmm… maybe we should do something about that”

There’s a chargeback coming your way, but I’d avoid that if someone would simply upgrade my privelages.

[Michael Casha Friend Michael CashaJoin date: September 2014Posts: 2561Downloads:1Uploads:32 Thanks: 41 Thanked: 119 times in 1 posts]

#239482

Hi Mate,

Sorry for the confusion. I was awaiting response from our admins before applying the details, as we don’t have a 2CO receipt.

If you would kindly post your ticket number, I will verify this now and apply it to your account.

Please accept my apologies for the delay.

[Khanh Le Moderator Khanh LeJoin date: November 2013Posts: 1884Downloads:41Uploads:31 Thanks: 44 Thanked: 203 times in 131 posts]

#239485

Hi anakaine,

We are sorry for the delay in upgrading your account. There’s a problem when directing you to the thankyou page so we have to process your account manually. After checking your payment, I have upgraded your account to paid membership.

Thank you,

[Author]

Posts