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[thefc_uk Friend thefc_ukJoin date: May 2007Posts: 143Downloads:89Uploads:15 Thanks: 55 Thanked: 20 times in 2 posts]

#1044756

Hi
We’ve been using JA ACM Call to action style 5 for a while now with a client. Following recent upgrades the background image no longer shows.

We downloaded a quickstart version of Uber to MAMP and also found this style unable to load images.

To see an example please go to https://carecity.london/about-care-city/steering-group

Using the dev console of Safari, it looks like the URL to the image is corrupt – correcting it returns the image correctly.

Can you help us understand where this error is occurring and how to correct it??

Many thanks

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#1044774

Hello

Try to use the solution proposed bt @ninjalead in this topic
You should edit /templates/uber/acm/cta/tmpl/style-5.php file

If you are having problems with it please share as private reply a temp super user account to your backend and i will check it for you.

Regards

[thefc_uk Friend thefc_ukJoin date: May 2007Posts: 143Downloads:89Uploads:15 Thanks: 55 Thanked: 20 times in 2 posts]

#1044794

Thanks Pavit,

Can’t really see how the solution would work as this block is a Call to Action not a feature intro and the code quoted does not see to apply.

I’ll PM some login details
Cheers

[thefc_uk Friend thefc_ukJoin date: May 2007Posts: 143Downloads:89Uploads:15 Thanks: 55 Thanked: 20 times in 2 posts]

#1044797

This reply has been marked as private.

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#1044814

Hello

I checked again your website and background image is correctly showing

Tested also with Safari on iMac

Can you confirm it is working now ?

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[thefc_uk Friend thefc_ukJoin date: May 2007Posts: 143Downloads:89Uploads:15 Thanks: 55 Thanked: 20 times in 2 posts]

#1044820

Yes the image is displaying, but it is not correct – attached is how this CPA was working before the issue.

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[thefc_uk Friend thefc_ukJoin date: May 2007Posts: 143Downloads:89Uploads:15 Thanks: 55 Thanked: 20 times in 2 posts]

#1044822

Can we escalate this issue as it is one of our key clients and either we get what we have with the current ACM module installed or we get the right perspective, but no image if we try and revert to a previous version. Either way its wrong!

Thanks for your help

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#1044835

thefc_uk wrote:

Can we escalate this issue

What you mean with escalate ?

[thefc_uk Friend thefc_ukJoin date: May 2007Posts: 143Downloads:89Uploads:15 Thanks: 55 Thanked: 20 times in 2 posts]

#1044963

Hi Pavit,

I mean by ‘escalate’ can we move this topic to a premium support ticket as I’m a developer subscriber?

Really need to get this resolved 😉

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#1045026

I reassigned this topic to premium support

[thefc_uk Friend thefc_ukJoin date: May 2007Posts: 143Downloads:89Uploads:15 Thanks: 55 Thanked: 20 times in 2 posts]

#1045249

This reply has been marked as private.

[thefc_uk Friend thefc_ukJoin date: May 2007Posts: 143Downloads:89Uploads:15 Thanks: 55 Thanked: 20 times in 2 posts]

#1045518

OK so I’m pretty disappointed that on one of the few occasions I need real help, nothing has supported a solution.

So in the end I’ve put together a fix using the only CTA where the background image still works – Style 3

I’ve taken the guts of this CTA and removed the need for any buttons which threw up errors and in effect created a custom CTA that works.

The background image issue remains and given it is not only CTA, I think you should find out and fix whatever code has been deprecated in either the ACM/J! following J!3.7.2 updates.

Cheers
🙁

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1045571

Hi Stuart,

I tried to access your site to check for you but it seems not to be working now: https://carecity.london/

Could you share me the correct info so I will take a look?

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