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[marvelous development Friend marvelous developmentJoin date: March 2013Posts: 54Downloads:15Uploads:25 Thanks: 10 Thanked: 2 times in 1 posts]

#188237

Hi,

I was installing acymailing enterprise for my joomla. The component was successfully installed. However, there are no ‘acymailing’ in component tab (administrator) and there was something written in red when I installed it (refer to attached png). How can I access to acymailing if it is not appear in the component tab. Can someone help me? Thanks!

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[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#495945

Hi

We need to verify your admin page to check what is really happening with your installation

So please send me a PM with temp super user account and i will take a closer look to help you

[marvelous development Friend marvelous developmentJoin date: March 2013Posts: 54Downloads:15Uploads:25 Thanks: 10 Thanked: 2 times in 1 posts]

#495952

Hi Pavit,

I refer to aymailing support documentation and they give a solution (refer acyba.png). I tried it already but it s not working. Hope you can help me.

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[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#495953

Hi

I checked your website and also your database that contains already all settings for a previous wrong installation

I can suggest to do in this way ( as suggested on their documentation for this type of error )

1) Login with Phpmyadmin on your Database and remove ( Drop ) all tables starting with xxx_acymailing
2) Delete also all reference to acymailing in table xxx_extensions ( Component – Module – Plugin )
3) Delete also all reference to acymailing in table xxx_menu
4) Delete also all reference to acymailing in table xxx_assets

Try again a new installation of the component

Let me know

[marvelous development Friend marvelous developmentJoin date: March 2013Posts: 54Downloads:15Uploads:25 Thanks: 10 Thanked: 2 times in 1 posts]

#495956

Hi,

I tried already. But it still didnt work. =( How about if I uninstall acymailing completely from my joomla, n installing again, do u think it would brings any other problem?

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#495957

Hi

In their documentation they said to firstly uninstall the component

Look here

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[marvelous development Friend marvelous developmentJoin date: March 2013Posts: 54Downloads:15Uploads:25 Thanks: 10 Thanked: 2 times in 1 posts]

#495958

Yup, I uninstall the component first before deleting the table in phpmyadmin.. But only component, not uninstall the acymailing completely.

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#495960

Please follow their instructions step by step

Uninstall everything and after install again

The only thing i can suggest after you uninstalled the component, is to check all DB tables if really it had deleted any reference to acymailing

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