Joomla Extensions Club 20,483 posts

[jaumequers Friend jaumequersJoin date: September 2013Posts: 87Downloads:38Uploads:27 Thanks: 16 Thanked: 2 times in 2 posts]

#195541

Hi, after following all the threads related (I guess) I found that only a “PM me” solves the thing. I’ve tried with “Nazario A” but no answer received.

I’ve recently installed JASlideShow (over a T3_BLANK template) and all seems OK. But when I go to Admin’s area to change module parameters, it’s broken. It loads until the BIG BLUE X (see IMAGE).

So I can’t do anything more, including saving changes or assigning module to menus.

Thanks for advance.

[Nazario A Friend Nazario AJoin date: April 2013Posts: 1183Downloads:0Uploads:406 Thanks: 91 Thanked: 284 times in 263 posts]

#525771

@jaumequers,

I can not access your site with credentials you provided. Please check and send me correct one again so that I can check and help you out.

Anyway, please try to update to the latest JA Slideshow module version as we did include some bug fixes.

[jaumequers Friend jaumequersJoin date: September 2013Posts: 87Downloads:38Uploads:27 Thanks: 16 Thanked: 2 times in 2 posts]

#526251

<em>@Nazario A 415177 wrote:</em><blockquote>@jaumequers,

I can not access your site with credentials you provided. Please check and send me correct one again so that I can check and help you out.

Anyway, please try to update to the latest JA Slideshow module version as we did include some bug fixes.</blockquote>

Hi Nazario,

The version was downloaded just a week ago. It should be the latest version.

I’m going to PM you the new credentials.

Thanks !

[Nazario A Friend Nazario AJoin date: April 2013Posts: 1183Downloads:0Uploads:406 Thanks: 91 Thanked: 284 times in 263 posts]

#526432

@jaumequers,

I just checked your site. Maybe this error comes from the old version of T3 Framework plugin (v1.4.2) and T3 Blank template (v1.4.2).
Please try to update to the latest version of T3 Framework plugin (v2.1.2) and T3 Blank template (v2.1.1) via JAEM. Then check it again and let me know how it goes.

Remember back-up your site before updating.

[jaumequers Friend jaumequersJoin date: September 2013Posts: 87Downloads:38Uploads:27 Thanks: 16 Thanked: 2 times in 2 posts]

#526611

Hi again Nazario A,

Updated to the last version (T3 Framework and Blank) and still crashing when loading admin area.

Thanks !

<em>@Nazario A 415987 wrote:</em><blockquote>@jaumequers,

I just checked your site. Maybe this error comes from the old version of T3 Framework plugin (v1.4.2) and T3 Blank template (v1.4.2).
Please try to update to the latest version of T3 Framework plugin (v2.1.2) and T3 Blank template (v2.1.1) via JAEM. Then check it again and let me know how it goes.

Remember back-up your site before updating.</blockquote>

[Nazario A Friend Nazario AJoin date: April 2013Posts: 1183Downloads:0Uploads:406 Thanks: 91 Thanked: 284 times in 263 posts]

#526896

@jaumequers,

When you define to get the image From Image Folder, you need to select the folder where you load the image. Once this folder selected, then you should see the full list of images in the Image List.

Please see this image for reference:

---

Attachments:

1. 

[jaumequers Friend jaumequersJoin date: September 2013Posts: 87Downloads:38Uploads:27 Thanks: 16 Thanked: 2 times in 2 posts]

#526930

<em>@Nazario A 416597 wrote:</em><blockquote>@jaumequers,

When you define to get the image From Image Folder, you need to select the folder where you load the image. Once this folder selected, then you should see the full list of images in the Image List.

Please see this image for reference:
</blockquote>

Hi again Nazario A,
Thanks for the advice… this solves the fact that I didn’t see the images but I still can’t press the save Button. You can try selecting “slideshow” folder to perfom a test.

When I enter JA_Slide admin I get some Javascript errors, therefore when I press SAVE I get another error and NO saving is performed.

SEE IMAGE

Any help and in if this can be done in the fastest way would be terrific, fantastic (i’m on delay of my deadline).

Thanks a lot !

[Nazario A Friend Nazario AJoin date: April 2013Posts: 1183Downloads:0Uploads:406 Thanks: 91 Thanked: 284 times in 263 posts]

#527275

@jaumequers,

I can not access your site. (http://prntscr.com/324f8f)

Please check and let me know when your site is available again. I will have a look then.

[jaumequers Friend jaumequersJoin date: September 2013Posts: 87Downloads:38Uploads:27 Thanks: 16 Thanked: 2 times in 2 posts]

#527314

Hi Nazario A,

Slide has being a problem since 15 days ago and it’s excessive for our needs.

Actually I cannot wait more. Yesterday night I published website with a programmed-static slide (not administrable, not easy to use, …). You can close this post, as I’ll look for another Slide that works.

Thanks for trying it !

By the by, is there a higher level of support? Even paying more. Sometimes I need urgent help and seems that developer subscription isn’t enough.

I don’t think I’m an insistent or anxious customer, nor an unexperienced in Joomla (almost 150 joomla developments). This Year I’ve developed 7 sites based on Joomlart components/templates and I don’t usally ask for help in an urgent way; but when I need urgent help, I need it, seriously… I am a professional and try to meet deadlines with my customers.

Hope we’ll find a solution for next time, i’ll wait for your answer. Thanks again !

<em>@Nazario A 417058 wrote:</em><blockquote>@jaumequers,

I can not access your site. (http://prntscr.com/324f8f)

Please check and let me know when your site is available again. I will have a look then.</blockquote>

[Nazario A Friend Nazario AJoin date: April 2013Posts: 1183Downloads:0Uploads:406 Thanks: 91 Thanked: 284 times in 263 posts]

#527778

@jaumequers,
I am sorry for certain delay in reply to your last request. When I had a look into your site, the site was not available, as indicated in my screenshot above.

Regarding the urgent case you mentioned, I am afraid we can only follow our current workflow which all questions are to be followed within 24 hours. As you might know, we have a long queue of inquiry daily, thus instant followup on specific one will be difficult. Hope you understand our situation.

[jaumequers Friend jaumequersJoin date: September 2013Posts: 87Downloads:38Uploads:27 Thanks: 16 Thanked: 2 times in 2 posts]

#529361

Thanks for responding,

The responses where posted exceding 24h in some cases, but that is not the thing.

I undestand your workflow but I’d like to suggest that you attend those URGENT before other ones; meaning URGENT those cases that had taken so many days and are still unsolved and user marked it as URGENT.

Addmore I almost never mark a message with priority 1 or 2 (values from 1 to 5). I almost never use support (I think 3 or 4 posts in 6 months). I think this must count when you priorize wich cases attend first.

I think all those things should count on your priority ordering. If I try to be responsible in the use of priority, few times asks for support and in ONE case I ask for URGENT support I sincerely expects less than 24h responses and less than 10 days and still unsolved: this case is actually URGENT, not new ones.

I hope my feedback become usefull to you. Your other services and templates seems me great and profitable for my business. Hope you can find a solution on this to make all a 10.

Thanks !

<em>@Nazario A 417734 wrote:</em><blockquote>@jaumequers,
I am sorry for certain delay in reply to your last request. When I had a look into your site, the site was not available, as indicated in my screenshot above.

Regarding the urgent case you mentioned, I am afraid we can only follow our current workflow which all questions are to be followed within 24 hours. As you might know, we have a long queue of inquiry daily, thus instant followup on specific one will be difficult. Hope you understand our situation.</blockquote>

[Nazario A Friend Nazario AJoin date: April 2013Posts: 1183Downloads:0Uploads:406 Thanks: 91 Thanked: 284 times in 263 posts]

#529694

@jaumequers,
Great thanks for your feedback. Honestly, as you might know, dealing with a long queue of inquiries each day is not a simple task for our team. We will take your comment into further consideration to improve our support better.

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