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[lg21 Friend lg21Join date: July 2012Posts: 335Downloads:109Uploads:100 Thanks: 36 Thanked: 9 times in 1 posts]

#927804

in my site test.gonfiabilibirbalandia.com
as I enter the alternative text with the slides created by JA Slideshow Lite module?

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#928235

Hi @lg21,

JA Slideshow Lite is commercial extension while I can’t see the active membership under your profile. Kindly sign up for updates and get support for technical question as well

[lg21 Friend lg21Join date: July 2012Posts: 335Downloads:109Uploads:100 Thanks: 36 Thanked: 9 times in 1 posts]

#928501

I was a client for years and years, I have not renewed their subscription but if this is your response I take note. I can not subscribe and spend 70 € for a information and assistance on a product that I have already paid, but I noticed only today that has this problem.
Greetings

Sono stato cliente per anni e anni, non ho rinnovato l’abbonamento ma se questa è la tua risposta ne prendo atto. Non posso abbonarmi e spendere 70 euro per avere un informazione e assistenza su un prodotto che ho già pagato, ma che mi sono accorto solo oggi che presenta questa problematica.
Saluti

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#928844

Hi

It is our policy that official technical support is available for active paid members only. We have to follow this policy here in the forum otherwise it will not be fair to other members who have to renew their subscriptions to keep the support access.

We can still help you with questions aboub free products normally. However you will need to renew your subscription to regain access to our support for paid products, like in this case with JA Slideshow Lite.

Today you can use the coupon MOTHER to get 20% off on any membership purchase. Hopefully you could take advantage of this chance.

Regards

Saguaros

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