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[7of9 Friend 7of9Join date: December 2010Posts: 579Downloads:81Uploads:66 Thanks: 162 Thanked: 25 times in 3 posts]

#206137

Hi,

This is very strange.

I installed the quick start for J3 and when I try to edit Shop menu item, I get the following error:
An error has occurred. 500 Error loading form file

Please advise.

[jooservices Friend jooservicesJoin date: October 2014Posts: 8556Downloads:0Uploads:130 Thanked: 1245 times in 1121 posts]

#569718

Hi there
Please provide your site backend access for inspecting.
And also reproduce steps.

Thank you,
Viet Vu

[7of9 Friend 7of9Join date: December 2010Posts: 579Downloads:81Uploads:66 Thanks: 162 Thanked: 25 times in 3 posts]

#569920

I sent you a PM.
Just try to edit Shop menu item of Main Menu.

Thanks in advance.

[jooservices Friend jooservicesJoin date: October 2014Posts: 8556Downloads:0Uploads:130 Thanked: 1245 times in 1121 posts]

#570054

Hi there
I have replied your PM.
But while waiting that. Would you mind provide some more detail about your issue ?
# Reproduce steps
# Error message ? Which file is failed to load ?
# Which component you are tried to point to ?

Thank you,
Viet Vu

[jooservices Friend jooservicesJoin date: October 2014Posts: 8556Downloads:0Uploads:130 Thanked: 1245 times in 1121 posts]

#735126

Hi there
I have replied your PM.
But while waiting that. Would you mind provide some more detail about your issue ?
# Reproduce steps
# Error message ? Which file is failed to load ?
# Which component you are tried to point to ?

Thank you,
Viet Vu

[7of9 Friend 7of9Join date: December 2010Posts: 579Downloads:81Uploads:66 Thanks: 162 Thanked: 25 times in 3 posts]

#570155

Hi @jooservices ,

I have replied to you PM.

As I already have described:
1. I Installed the quick start of the template for J3.
2. I try to edit “Shop” menu item of main menu, I get the following error:
“An error has occurred. 500 Error loading form file”

So I cannot edit this menu item. I have no problems editing any other menu items.

Please advise.

[jooservices Friend jooservicesJoin date: October 2014Posts: 8556Downloads:0Uploads:130 Thanked: 1245 times in 1121 posts]

#570229

Hi there
Please check my PM. It’s so hard to access your site for inspecting.
Please temporary turn your firewall off.

Thank you,
Viet Vu

[jooservices Friend jooservicesJoin date: October 2014Posts: 8556Downloads:0Uploads:130 Thanked: 1245 times in 1121 posts]

#735301

Hi there
Please check my PM. It’s so hard to access your site for inspecting.
Please temporary turn your firewall off.

Thank you,
Viet Vu

[7of9 Friend 7of9Join date: December 2010Posts: 579Downloads:81Uploads:66 Thanks: 162 Thanked: 25 times in 3 posts]

#570319

Hi @jooservices ,

Please check my PM. You should not have problem to connect.

Thank you.

[jooservices Friend jooservicesJoin date: October 2014Posts: 8556Downloads:0Uploads:130 Thanked: 1245 times in 1121 posts]

#570330

Hi there
In quickly may i have your FTP to update code fixing.

Thank you,
Viet Vu

[7of9 Friend 7of9Join date: December 2010Posts: 579Downloads:81Uploads:66 Thanks: 162 Thanked: 25 times in 3 posts]

#570347

Hi @jooservices ,

Please check my PM. You should not have problem to connect.

Thank you.

[jooservices Friend jooservicesJoin date: October 2014Posts: 8556Downloads:0Uploads:130 Thanked: 1245 times in 1121 posts]

#570353

Hi there
I’m sorry but your FTP is not work
<blockquote>Command: PASS ***************
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server</blockquote>

Ps:// would you mind try to uninstall & reinstall JoomShoper component and repoint this menu .

Thank you,
Viet Vu

[7of9 Friend 7of9Join date: December 2010Posts: 579Downloads:81Uploads:66 Thanks: 162 Thanked: 25 times in 3 posts]

#570361

Hi @jooservices ,

Sorry to ask, but did you add the entry into your hosts file?

As I said at my first post, I have no problem with any other menu items. In fact I created a new menu item and pointed it at the JoomShopping > category and it works fine. Just this specific menu item has the problem. So I see no reason unistalling anything, especially because I have added products and I don’t want to loose them.
Have you tried to install the quick start at your test system? I believe that you will see the same problem.

[jooservices Friend jooservicesJoin date: October 2014Posts: 8556Downloads:0Uploads:130 Thanked: 1245 times in 1121 posts]

#570369

Hi there
Issue confirmed with quickstart. I’m inspecting into code. Please wait.

Thank you,
Viet Vu

[jooservices Friend jooservicesJoin date: October 2014Posts: 8556Downloads:0Uploads:130 Thanked: 1245 times in 1121 posts]

#570370

Hi there,
It’s bug of quickstart you can follow on of these solution:
# Delete that menu item and recreate another one
# Or go to file

administratorcomponentscom_menusmodelsitem.php
comment line 994

throw new Exception(JText::_('JERROR_LOADFILE_FAILED'));
Now you can use that menu item. Click on Menu Item Type and choose : Joom Shopping – Category List / Shop
redo comment at line 994 above

Thank you,
Viet Vu

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