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[7of9 Friend 7of9Join date: December 2010Posts: 579Downloads:81Uploads:66 Thanks: 162 Thanked: 25 times in 3 posts]

#570459

Hi @jooservices ,

That worked, however the view Joom Shopping – Category List / Shop is different than the view it was before. The old view had a beautiful slide show at the top and a few products under it. The new one just shows the main categories. Could you please direct me on how to configure the menu to get the old view back?

Thanks in advance.

[7of9 Friend 7of9Join date: December 2010Posts: 579Downloads:81Uploads:66 Thanks: 162 Thanked: 25 times in 3 posts]

#735523

Hi @jooservices ,

That worked, however the view Joom Shopping – Category List / Shop is different than the view it was before. The old view had a beautiful slide show at the top and a few products under it. The new one just shows the main categories. Could you please direct me on how to configure the menu to get the old view back?

Thanks in advance.

[jooservices Friend jooservicesJoin date: October 2014Posts: 8556Downloads:0Uploads:130 Thanked: 1245 times in 1121 posts]

#570768

Hi there
At moment i don’t have access to our live demo site for configuration check.
I’ll inform this issue with team to fix our quickstart than you can use it in right way.

Thank you,
Viet Vu

[7of9 Friend 7of9Join date: December 2010Posts: 579Downloads:81Uploads:66 Thanks: 162 Thanked: 25 times in 3 posts]

#570771

Hi @jooservices ,

I am waiting for you to tell me how to configure it, when you have access.

[jooservices Friend jooservicesJoin date: October 2014Posts: 8556Downloads:0Uploads:130 Thanked: 1245 times in 1121 posts]

#570819

Hi there
We are in weekend. I’ll try to talk with my team at Monday.

Thank you,
Viet Vu

[jooservices Friend jooservicesJoin date: October 2014Posts: 8556Downloads:0Uploads:130 Thanked: 1245 times in 1121 posts]

#735881

Hi there
We are in weekend. I’ll try to talk with my team at Monday.

Thank you,
Viet Vu

[7of9 Friend 7of9Join date: December 2010Posts: 579Downloads:81Uploads:66 Thanks: 162 Thanked: 25 times in 3 posts]

#571118

Hi @jooservices ,

Any news?

[Adam M Moderator Adam MJoin date: May 2014Posts: 5159Downloads:33Uploads:66 Thanks: 95 Thanked: 1271 times in 1235 posts]

#571839

Hi @7of9,

May I know your site url and temporary admin account via private reply so I can check this matter for you ?

[Adam M Moderator Adam MJoin date: May 2014Posts: 5159Downloads:33Uploads:66 Thanks: 95 Thanked: 1271 times in 1235 posts]

#736885

Hi @7of9,

May I know your site url and temporary admin account via private reply so I can check this matter for you ?

[jooservices Friend jooservicesJoin date: October 2014Posts: 8556Downloads:0Uploads:130 Thanked: 1245 times in 1121 posts]

#571941

<em>@7of9 474091 wrote:</em><blockquote>Hi @jooservices ,

Any news?</blockquote>

Hi there
I have double mentioned with team. But i have not yet receive it yet 🙂
@adam. Our package have issue with menu Shop. By this way we can’t get preconfigured to setup site as demo.
I have asked Tam Le about this.

Thank you,
Viet Vu

[7of9 Friend 7of9Join date: December 2010Posts: 579Downloads:81Uploads:66 Thanks: 162 Thanked: 25 times in 3 posts]

#751032

Hi,

I had to recreate menus from scratch, clearly there is a problem with support, since it took for ever to have a solution to my problem. This is the first time I feel disapointed with Joomlart’s support.
It is disturbing really that prices are going up, while support goes down! Maybe it’s time for someone to do something about it.

[Adam M Moderator Adam MJoin date: May 2014Posts: 5159Downloads:33Uploads:66 Thanks: 95 Thanked: 1271 times in 1235 posts]

#704065

Hi @7of9,

Please let me assist you in this case instead but first, I will need your site url, temporary admin account and FTP account (just in case I can tweak a few lines of code to fix it for you) via private reply so I can investigate the problem.

[Adam M Moderator Adam MJoin date: May 2014Posts: 5159Downloads:33Uploads:66 Thanks: 95 Thanked: 1271 times in 1235 posts]

#751135

Hi @7of9,

Please let me assist you in this case instead but first, I will need your site url, temporary admin account and FTP account (just in case I can tweak a few lines of code to fix it for you) via private reply so I can investigate the problem.

[7of9 Friend 7of9Join date: December 2010Posts: 579Downloads:81Uploads:66 Thanks: 162 Thanked: 25 times in 3 posts]

#704465

Hi @adam M ,

Thanks for your message, but it came very late.
As I mentioned in my previous message, I was waiting since 05-17-2015 @jooservices, to provide me with a solution, since as he said: “We are in weekend. I’ll try to talk with my team at Monday.”
Since then, it’s been several months and I had no response. Since I could not wait any longer, I resolved the problem my way. It’s not the best, but sorry, I believe that 5 months and no reply is far too much!
Maybe in the future support would be more professional.

[7of9 Friend 7of9Join date: December 2010Posts: 579Downloads:81Uploads:66 Thanks: 162 Thanked: 25 times in 3 posts]

#751281

Hi @adam M ,

Thanks for your message, but it came very late.
As I mentioned in my previous message, I was waiting since 05-17-2015 @jooservices, to provide me with a solution, since as he said: “We are in weekend. I’ll try to talk with my team at Monday.”
Since then, it’s been several months and I had no response. Since I could not wait any longer, I resolved the problem my way. It’s not the best, but sorry, I believe that 5 months and no reply is far too much!
Maybe in the future support would be more professional.

[Author]

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