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[utopia1977 Friend utopia1977Join date: December 2006Posts: 20Downloads:0Uploads:1 Thanked: 2 times in 1 posts]

#162905

Hi there,

I seem to be getting a frequent but intermittent error. When loading pages it comes up with a blank screen. I can view the source but the screen is blank and when i press refresh the page will then load properly. I have tried on a number of browsers and different computers and this error is coming up on all of them. Just wondering if i can get the help on this issue. Have searched the forum, but cant see any solutions.

The website is http://www.find-the-right-psychic.co.uk
I can send back end details if you need them

Cheers

[himangi Friend himangiJoin date: April 2011Posts: 1406Downloads:1Uploads:86 Thanks: 21 Thanked: 345 times in 332 posts]

#386882

Hi,

Are there any specific pages for which you have observed the issue? I checked few menu items randomly but did not see the blank page anywhere..

[utopia1977 Friend utopia1977Join date: December 2006Posts: 20Downloads:0Uploads:1 Thanked: 2 times in 1 posts]

#386903

Mainly the front page I have noticed this on but has happened on other pages too. It is quite sprodaic in the way it happens. Previously i assumed it was just an issue with computer or cookies or something, but have now having overseas staff telling me they have same issue. I have attached a screen shot to give you an idea (though i doubt a picture of a blank screen will be helpful). Perhaps there is some way to trouble shoot?

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[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#386909

I’ve looked at your page a lot of times in a number of browsers but am unable to replicate your problem. Maybe it is something on your machine or have you tried on another?

[himangi Friend himangiJoin date: April 2011Posts: 1406Downloads:1Uploads:86 Thanks: 21 Thanked: 345 times in 332 posts]

#386912

I am sorry, I could not see the problem page either.

[utopia1977 Friend utopia1977Join date: December 2006Posts: 20Downloads:0Uploads:1 Thanked: 2 times in 1 posts]

#386927

Hi there,

No, it has definitely happened on other computers and browsers and also another staff members reported the same issue in a completely different location. Sorry, not to be more helpful. I’m starting to wonder whether it may be some kind of server or database issue.

Cheers
Bede

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#386932

It could be. If you can get an exact time you see the error then you could check the servers error logs to see if anything is shown up.

Sorry we cannot be more helpfull here, intermittant problems can be a complete nightmare to diagnose expecially when we cannot see the problem. It is almost certaing server related.

[utopia1977 Friend utopia1977Join date: December 2006Posts: 20Downloads:0Uploads:1 Thanked: 2 times in 1 posts]

#386942

Thank you. I appreciate your help. Intermittent problems are indeed a challenge. Will let you know if I find out anything useful from the server logs and will report back.

1 user says Thank You to utopia1977 for this useful post

1. Phill

[utopia1977 Friend utopia1977Join date: December 2006Posts: 20Downloads:0Uploads:1 Thanked: 2 times in 1 posts]

#390660

I thought his issue seemed to have disappeared but back again. Empty page intermittently. I have checked the error logs an im getting the following few errors.

Any help would be appreciated.

[Mon May 9 15:00:21 2011] FastCGI: incomplete headers (0 bytes) received from server “/var/www/fcgi/php-cgi”

[Mon May 9 15:00:26 2011] (2)No such file or directory: FastCGI: failed to connect to (dynamic) server “/var/www/fcgi/php-cgi”: something is seriously wrong, any chance the socket/named_pipe directory was removed?, see the FastCgiIpcDir directive

[Mon May 9 15:00:26 2011] FastCGI: incomplete headers (0 bytes) received from server “/var/www/fcgi/php-cgi”

[Mon May 9 15:00:29 2011] (2)No such file or directory: FastCGI: failed to connect to (dynamic) server “/var/www/fcgi/php-cgi”: something is seriously wrong, any chance the socket/named_pipe directory was removed?, see the FastCgiIpcDir directive

[Mon May 9 15:00:29 2011] FastCGI: incomplete headers (0 bytes) received from server “/var/www/fcgi/php-cgi”

[Mon May 9 17:01:24 2011] FastCGI: server “/var/www/fcgi/php-cgi” stderr: PHP Warning: file_get_contents(/home/nas04l/f/find-the-right-psychic.co.uk/user/htdocs/cache/t3/555905ec811c1fa5f3525c113a21f37d.php) [<a href=’function.file-get-contents’>function.file-get-contents</a>]: failed to open stream: No such file or directory in /home/nas04l/f/find-the-right-psychic.co.uk/user/htdocs/libraries/joomla/cache/storage/file.php on line 104

[thangnn1510 Friend thangnn1510Join date: October 2014Posts: 1608Downloads:0Uploads:80 Thanks: 73 Thanked: 278 times in 256 posts]

#390912

Can you try to switch off the SEO/SEF option in the Global Configuration. that could help to solve this problem.

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