You need to replace the Y and e! with the first and last letters of your quote.
It should read for you <blockquote><span class=”open”>H</span>r talks are heart warming, touching, practical and always leave you thinking. Vicki, is real, honest and humble. The joy of the Lord is evident in her talks, smile and attitude. Vicki was available for counseling, prayer or hugs anytime. If you want to laugh, cry and have your faith deepened and even challenged all at once Vicki is defiantly the speaker for your next even<span class=”close”>t</span></blockquote>
regards,
Kallan