JoomlArt Forums 32,862 posts

[fbnraider Friend fbnraiderJoin date: March 2010Posts: 85Downloads:0Uploads:12 Thanks: 9]

#176540

I have been a member for two years now. The first year and a half I probably didn’t even post 5 questions. When I started to ask questions at first the responses were timely and helpful.

Then it started taking days to weeks to get responses, with responses like “we do the best we can” or no response.

I sent messages to Hung Dinh for assistance with no response.

The product is sold with support, but with no recourse is not given.

Either raise the price of membership so you can afford more support people or limit the amount of members so that support can be given otherwise you are not fulfilling your end of the contract.

[Arvind Chauhan Moderator Arvind ChauhanJoin date: September 2014Posts: 3835Downloads:74Uploads:92 Thanks: 1240 Thanked: 1334 times in 848 posts]

#450729

HI fbnraider,

I admit that we had support issues in the past 1-2 months, however we are covering up and well on track. Please let me know if you have any pending issues which require urgent attention… i shall get them answered / fixed.

Hiring new support staff is not a problem, but to find good one’s is really difficult.

Regards

Arvind

1 user says Thank You to Arvind Chauhan for this useful post

1. TomC

[fbnraider Friend fbnraiderJoin date: March 2010Posts: 85Downloads:0Uploads:12 Thanks: 9]

#450892

Arvind,

Thank you for being open.
The site http://www.essentialtransformations.com/ the pictures disappear and reappear. Pavit told me to upgrade all the modules and after doing so my site crashed. I posted the results and the module I thought was the problem, but I never heard back from him.

The other one is http://www.westsidesewing.com. To get the footer to look the way it does I needed to modify the html to get it to work right, because I could not find where to change the CSS.

Thank you,
Raider

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#451186

<em>@fbnraider 316994 wrote:</em><blockquote>Arvind,

Thank you for being open.
The site http://www.essentialtransformations.com/ the pictures disappear and reappear. Pavit told me to upgrade all the modules and after doing so my site crashed. I posted the results and the module I thought was the problem, but I never heard back from him.

The other one is http://www.westsidesewing.com. To get the footer to look the way it does I needed to modify the html to get it to work right, because I could not find where to change the CSS.

Thank you,
Raider</blockquote>

Hi fbnraider,

Can you PM me your site access (admin access? ) so we can look further into this?

Regards,
Linh

[fbnraider Friend fbnraiderJoin date: March 2010Posts: 85Downloads:0Uploads:12 Thanks: 9]

#452669

Hello? Any updates?

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#452683

Hi fbnraider,

It would be great if you can PM me your admin access as I haven’t received any 🙂

Regards

[fbnraider Friend fbnraiderJoin date: March 2010Posts: 85Downloads:0Uploads:12 Thanks: 9]

#452761

I did pm, but I sent it to Arvid. Should I send it to JA Developer or Linh?

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[Arvind Chauhan Moderator Arvind ChauhanJoin date: September 2014Posts: 3835Downloads:74Uploads:92 Thanks: 1240 Thanked: 1334 times in 848 posts]

#452763

Yes, you should have sent to JA Developer, as it was asked by her.

I got your membership extended as discussed in PM chat with you and i asked JA Developer to take over the thread to solve your problem on an urgent basis and she has been waiting to hear from you, i checked this thread few times but i saw that you have not replied to the request to share the logins.

Send it to her too and i shall ask the developer to check your issue the first thing monday morning. We are off on the weekend.

Regards

Arvind

[fbnraider Friend fbnraiderJoin date: March 2010Posts: 85Downloads:0Uploads:12 Thanks: 9]

#452768

I just sent it to you because when I click on the Is her username to send an a PM to it just comes up as JA Developer and there are several usernames with Linh in them, so I did not know which one to pick. Is it just Linh?
Thank you

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#452818

Hi fbnraider,

You just send a PM to this account, I’ll check it out for you.

Regards.

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#452933

<em>@fbnraider 316994 wrote:</em><blockquote>Arvind,

Thank you for being open.
The site http://www.essentialtransformations.com/ the pictures disappear and reappear. Pavit told me to upgrade all the modules and after doing so my site crashed. I posted the results and the module I thought was the problem, but I never heard back from him.

The other one is http://www.westsidesewing.com. To get the footer to look the way it does I needed to modify the html to get it to work right, because I could not find where to change the CSS.

Thank you,
Raider</blockquote>

Hi fbnraider,

I checked your site, currently footer on your site is disabled if you want to change or customize footer page

http://www.essentialtransformations.com

<blockquote>/templates/ja_methys/css/template.css</blockquote>

If you want to customize and override footer page

copy
<blockquote>plugins/system/jat3/jat3/base-themes/default/html/mod_footer/default.php</blockquote>

paste

<blockquote>templates/ja_methys/html/mod_footer/default.php</blockquote>

and update it.

T3 framework plugin should not be edited, as it makes the updates difficult, template using t3 framework supports overrides with copying similar files from the plugin to the template folder.
Regards

[fbnraider Friend fbnraiderJoin date: March 2010Posts: 85Downloads:0Uploads:12 Thanks: 9]

#453131

Thank you for checking, but it is http://www.westsidesewing.com that I am having problems with the footer. wwww.essential transformations.com is having problems with the slideshow. When I try to update components it crashes,meaning the site will not come up.

Thank you,
Raider

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#453189

Hi Raider,

Would you mind share with us some screenshots of the errors and your expectation on your site:

http://www.westsidesewing.com -> footer
and
http://www.essentialtransformations.com/ ->slideshow

Upon the screenshots, I shall provide a solution back to you ;).

Regards

[fbnraider Friend fbnraiderJoin date: March 2010Posts: 85Downloads:0Uploads:12 Thanks: 9]

#453275

For EssentialTransformations.com
If you go to the site after the second picture the slideshow goes blank.

For http://www.westsidesewing.com
I have it looking the way I want it, but by adding HTML code to the article, I would like to be able to do it by modifying the CSS.
Here is a link to the thread that explains the problem in more detail.
http://www.joomlart.com/forums/topic/nex-want-to-add-foot-center/

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[fbnraider Friend fbnraiderJoin date: March 2010Posts: 85Downloads:0Uploads:12 Thanks: 9]

#453742

Did you need more information?

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