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[kongoi Friend kongoiJoin date: March 2012Posts: 30Downloads:0Uploads:2 Thanks: 5]

#175451

Well I hope I can get someone to help. I have downloaded the JATeline IV quickstart package and tried to install it but I simply can not install the sample data. Installing without the sample data is fine but then that is not what the quickstart package is about!

Any help is appreciated.

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#445873

Hi

Why you cannot install the sample data ?

Which errors you receive ?

[kongoi Friend kongoiJoin date: March 2012Posts: 30Downloads:0Uploads:2 Thanks: 5]

#445876

<em>@pavit 310401 wrote:</em><blockquote>Hi

Why you cannot install the sample data ?

Which errors you receive ?</blockquote>When I reach the point where I am required to install sample data I always get the message that I have to refresh the page. But when I refresh the page it takes me to the beginning of the installation process. I can not quote the exact message now as I did not save it but I hope I am understood!

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#445879

You are sure that your folder where you are trying to install the template was empty ?

If the installation find something on that folder for example a configuration.php file then it doesn’t works

Try to do in this way

1) Clean your installation folder completely
2) Download again the Ja_Teline_IV quickstart package
3) Make a new Database
4) Copy again all quickstart package files
5) Start a new installation

In this way you are sure that everything goes in the right way – also because i have made hundreds of installations of this package on my localhost and customers sites and never i have found an error like this. So i’m absolutely sure that the quickstart works fine.

[kongoi Friend kongoiJoin date: March 2012Posts: 30Downloads:0Uploads:2 Thanks: 5]

#445883

<em>@pavit 310409 wrote:</em><blockquote>You are sure that your folder where you are trying to install the template was empty ?

If the installation find something on that folder for example a configuration.php file then it doesn’t works

Try to do in this way

1) Clean your installation folder completely
2) Download again the Ja_Teline_IV quickstart package
3) Make a new Database
4) Copy again all quickstart package files
5) Start a new installation

In this way you are sure that everything goes in the right way – also because i have made hundreds of installations of this package on my localhost and customers sites and never i have found an error like this. So i’m absolutely sure that the quickstart works fine.</blockquote>I installed the package on an empty/clean folder. I also find this strange as I have installed a number of joomla sites before without encountering this problem. I will try to install JATellineIII instead and see what happens!

[kongoi Friend kongoiJoin date: March 2012Posts: 30Downloads:0Uploads:2 Thanks: 5]

#445892

<em>@pavit 310401 wrote:</em><blockquote>Hi

Why you cannot install the sample data ?

Which errors you receive ?</blockquote>Now even with JATellineIII I keep on getting this error message: The most recent request was denied because it contained an invalid security token. Please refresh the page and try again.

What is wrong?

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#445894

I don’t think this is related to errors in joomlart file but to your server php configuration, check all the directive that has releated to the timeout

for example — max_execution_time — exit_on_timeout — realpath_cache_size

<blockquote>as I have installed a number of joomla sites before without encountering this problem</blockquote>

Check the server configuration for these and find what you have different now because i’m sure that the solution to your issue is to find there

[kongoi Friend kongoiJoin date: March 2012Posts: 30Downloads:0Uploads:2 Thanks: 5]

#445901

<em>@pavit 310427 wrote:</em><blockquote>I don’t think this is related to errors in joomlart file but to your server php configuration, check all the directive that has releated to the timeout

for example — max_execution_time — exit_on_timeout — realpath_cache_size

Check the server configuration for these and find what you have different now because i’m sure that the solution to your issue is to find there</blockquote>When I look into the database it seems like all the sample data is there in the table _content. But when I proceed with the installation and go to the joomla admin I do not see these articles.

Alternatively, is there a way of circumventing this? I am quite sure it is not my server php configuration. I just installed several quickstart packages from Gavick.com (which are much “heavier” than yours) and I never experienced any timeout!

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#445903

<blockquote>Alternatively, is there a way of circumventing this?</blockquote>

I don’t know what you mean exactly you can do an import from tables directly on your new db

<blockquote>I am quite sure it is not my server php configuration. I just installed several quickstart packages from Gavick.com (which are much “heavier” than yours) and I never experienced any timeout! </blockquote>

As i said before i have done hundreds of installations always without any problem

[kongoi Friend kongoiJoin date: March 2012Posts: 30Downloads:0Uploads:2 Thanks: 5]

#445904

<em>@pavit 310438 wrote:</em><blockquote>I don’t know what you mean exactly you can do an import from tables directly on your new db

As i said before i have done hundreds of installations always without any problem</blockquote>Ok I have not done hundreds but the few joomla installations that I have done have been without a glitch. Would it help if I install the package on a MAMP server first?

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#445929

<blockquote>Would it help if I install the package on a MAMP server first? </blockquote>

You can try to do also in this way maybe you can find the problem

[kongoi Friend kongoiJoin date: March 2012Posts: 30Downloads:0Uploads:2 Thanks: 5]

#446012

<em>@pavit 310469 wrote:</em><blockquote>You can try to do also in this way maybe you can find the problem</blockquote>Well I have been able to install the package on the localhost (MAMP). So it looks like you are right with the php server configuration thing. Let me work out how I can recreate the site on the remote server. I will keep you updated.

Thanks!

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#446014

I think you can check the configuration of mamp and ask to your hosting provider to set the php directive in the correct way for a joomla site that’s all

1 user says Thank You to pavit for this useful post

1. kongoi

[kongoi Friend kongoiJoin date: March 2012Posts: 30Downloads:0Uploads:2 Thanks: 5]

#446016

Yes, I will do that. Sorry for sounding a bit harsh in the beginning. I have dealt with many other unserious template providers and lost a good deal of cash to a point that I had lost my trust. I appreciate your quick response to my questions!

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#446017

No problem

I will be glad if you can solve your issue and have your site installed and working as expected, because Joomlart templates are really an excellent ( in my opinion the best ) product and was a pity when sometimes them were penalized by a wrong server configuration.

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