Can not upgrade ja business template via extensions manager

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  • cyres Friend
    June 12, 2011 at 8:20 pm #165150

    Can not upgrade ja business template via extensions manager
    I get:”Processing. Please wait…” and it stays that way for an hour

    I use joomla 1.6.0 and have upgraded the extensions manager etc.

    cyres Friend
    June 12, 2011 at 8:53 pm #395984

    I have upgraded to j163 and the problem persists…

    Thanh Nguyen Viet Friend
    June 13, 2011 at 3:18 am #395994

    Please give me administrator account for further checking (via our helpdesk with ticket WSB-157-72968)

    cyres Friend
    June 13, 2011 at 9:51 pm #396168

    Hi,

    I am not able to track this helpdesk ticket: the link above says “Invalid ticket ID or you do not have permission to access this ticket”

    iguinee Friend
    June 14, 2011 at 10:23 am #396266

    <em>@cyres 246596 wrote:</em><blockquote>Can not upgrade template via extensions manager
    I get:”Processing. Please wait…” and it stays that way for an hour
    </blockquote>

    I am using JA Methys and several other templates on Joomla! 1.6.3.

    I cannot make the extensions manager to upgrade the templates. It has however upgraded ALL the other modules, plugins and components, including JA Extensions Manager itself.

    What seem to be the problem? The same above message appears, telling me to wait… (indefinitely)

    iguinee Friend
    June 15, 2011 at 9:09 am #396470

    Any hint, please?

    Thanh Nguyen Viet Friend
    June 16, 2011 at 2:50 am #396581

    <blockquote>I am using JA Methys and several other templates on Joomla! 1.6.3.

    I cannot make the extensions manager to upgrade the templates. It has however upgraded ALL the other modules, plugins and components, including JA Extensions Manager itself.

    What seem to be the problem? The same above message appears, telling me to wait… (indefinitely) </blockquote>

    I have installed and tested on our server.
    It works properly with upgrading templates.
    It maybe an error in special case (Eg: file system issue), please give me administrator account for further checking.

    iguinee Friend
    June 17, 2011 at 12:18 am #396795

    Would you like to check on each of my websites? I have quite a few… just under 10.

    Thanh Nguyen Viet Friend
    June 17, 2011 at 2:59 am #396805

    All of them are placed in the same host?
    Just give me one site to test.

    iguinee Friend
    June 20, 2011 at 10:27 pm #397488

    <em>@thanhnv 247610 wrote:</em><blockquote>All of them are placed in the same host?
    Just give me one site to test.</blockquote>

    I have sent you the PM with credentials/.

    Thanh Nguyen Viet Friend
    June 21, 2011 at 1:25 am #397502

    I have checked your site.
    I got “copy failed” message when upgrading JA Methys template.
    This bug is related to file system permission.
    Please try to enable FTP mode to solve this issue.
    Go to global configuration page >> tab server >> FTP section
    http://www.tanou.org/tol/administrator/index.php?option=com_config

    iguinee Friend
    June 21, 2011 at 5:40 pm #397693

    I have enabled the FTP mode and tried to update again. Result= same as before.

    It’s just showing [Processing. Please wait…] message. How many minutes or hours should it take to upgrade a template of the size of JA Methys? I have never succeeded to do this with this extension, in the past.

    Not solved yet.

    Thanh Nguyen Viet Friend
    June 24, 2011 at 2:44 am #398141

    Hi iguinee,

    I’m sorry for this late reply.

    I’ve checked your setting. FTP is enabled but without ftp account.

    Please provide me with your ftp account to test and debug again!

    iguinee Friend
    June 24, 2011 at 4:42 pm #398283

    I am using the component Extplorer. You can use it to access the back end files of that specific website.

    Please let me know if you can do the test.

    Thanh Nguyen Viet Friend
    June 25, 2011 at 4:56 am #398330

    <em>@iguinee 249452 wrote:</em><blockquote>I am using the component Extplorer. You can use it to access the back end files of that specific website.

    Please let me know if you can do the test.</blockquote>

    Please try to chmod the file “tol/templates/ja_methys/params.ini” to writable and test again (current mod is 555).
    I have tried to do that with Extplorer but not successful.

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This topic contains 20 replies, has 5 voices, and was last updated by  Phill 13 years, 4 months ago.

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