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[RizalAfriadi Friend RizalAfriadiJoin date: December 2015Posts: 6Downloads:19Uploads:4 Thanks: 1]

#1074638

Dear Sir/Madam.

By this email I would like to know about the charges to my Citibank credit card which was happened on 9 November 2017 amount of USD 69.00, I did contact the customer service of Citibank in Indonesia and they said the charges due to membership fee of Joom Solutions.

By this email I would like to inform you that I never make any membership with Joomlart. Only once I bought your product on May 2017 by:
account: RizalAfriadi
email: rizal.afriadi@kimiafarma.co.id
Screenshot in attachment.

Please clarify this matter as soon as possible.

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[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#1074701

Hi,

I want to clarify the status : Pending = No payment was made. Your account only gets charged if the status is "Completed".

We checked and we only received one payment from you on 9 May 2017 for JATC Standard Membership + JA Admin ($148). No other charge was made.

If you have receipt regarding this payment made on 9 November 2017 then please send the receipt to our sales department at sales@joomlart.com to receive further assistance.

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