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[jamesweb Friend jameswebJoin date: January 2010Posts: 17Downloads:0Uploads:1 Thanks: 2 Thanked: 1 times in 1 posts]

#147523

I have bought the Professional Licence and have a problem installing the com_javoice on my joomla 1.5.15 native. The error I get is below, I could install the modules fine. I have followed the wiki exactly and get this error each time I try and upload the com_javoice part of the install.

Any help much appreciated as I am not sure what to do?

* JInstaller::install: SQL Error. DB function failed with error number 2006
MySQL server has gone away SQL=– ——————————————————– — — Table structure for table `jos_jav_actions_log` — CREATE TABLE IF NOT EXISTS `jos_jav_actions_log` ( `id` int(11) NOT NULL auto_increment, `type` varchar(255) NOT NULL, `details` varchar(525) NOT NULL, `ref_id` int(11) NOT NULL, `user_id` int(11) NOT NULL, `remote_addr` varchar(25) NOT NULL, `time` int(11) NOT NULL, PRIMARY KEY (`id`) ) TYPE=InnoDB AUTO_INCREMENT=43 ;
SQL =

— ——————————————————–

—
— Table structure for table `jos_jav_actions_log`
—

CREATE TABLE IF NOT EXISTS `jos_jav_actions_log` (
`id` int(11) NOT NULL auto_increment,
`type` varchar(255) NOT NULL,
`details` varchar(525) NOT NULL,
`ref_id` int(11) NOT NULL,
`user_id` int(11) NOT NULL,
`remote_addr` varchar(25) NOT NULL,
`time` int(11) NOT NULL,
PRIMARY KEY (`id`)
) TYPE=InnoDB AUTO_INCREMENT=43 ;

* Component Install: SQL error or missing or unreadable SQL file. DB function failed with error number 2006
MySQL server has gone away SQL=– ——————————————————– — — Table structure for table `jos_jav_actions_log` — CREATE TABLE IF NOT EXISTS `jos_jav_actions_log` ( `id` int(11) NOT NULL auto_increment, `type` varchar(255) NOT NULL, `details` varchar(525) NOT NULL, `ref_id` int(11) NOT NULL, `user_id` int(11) NOT NULL, `remote_addr` varchar(25) NOT NULL, `time` int(11) NOT NULL, PRIMARY KEY (`id`) ) TYPE=InnoDB AUTO_INCREMENT=43 ;
SQL =

— ——————————————————–

—
— Table structure for table `jos_jav_actions_log`
—

CREATE TABLE IF NOT EXISTS `jos_jav_actions_log` (
`id` int(11) NOT NULL auto_increment,
`type` varchar(255) NOT NULL,
`details` varchar(525) NOT NULL,
`ref_id` int(11) NOT NULL,
`user_id` int(11) NOT NULL,
`remote_addr` varchar(25) NOT NULL,
`time` int(11) NOT NULL,
PRIMARY KEY (`id`)
) TYPE=InnoDB AUTO_INCREMENT=43 ;

* Error Loading ModulesMySQL server has gone away SQL=SELECT id, title, module, position, content, showtitle, control, params FROM jos_modules AS m LEFT JOIN jos_modules_menu AS mm ON mm.moduleid = m.id WHERE m.published = 1 AND m.access <= 2 AND m.client_id = 1 ORDER BY position, ordering

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#329070

Hi there

this issue is from your server.

Please kindly check following links for more information about your issue:

+ http://forum.joomla.org/viewtopic.php?f=429&t=357754
+ http://forum.joomla.org/viewtopic.php?f=428&p=1475087
+ http://www.joomlafckeditor.com/forum?func=view&catid=2&id=2099

[jamesweb Friend jameswebJoin date: January 2010Posts: 17Downloads:0Uploads:1 Thanks: 2 Thanked: 1 times in 1 posts]

#329078

Hi there, this does’nt really help me as I can install the quickstart no problem on my server. I also have access to 3 different servers and all have the same issue.

Again I can install the quickstart completely from scratch and all is fine but of course I want to install just the component on my already exisitng website? The links you provided dont actually help me solve this.

Also I must say that I have paid for this component – I am not using the trial so I expect to receive some support on this!!! :confused:

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#329166

Hello jamesweb,

Sorry for letting you wait for this long. The issue has been fixed and JA Voice has been successfully installed and activated on http://www.smallbusinesscan.com now.

Pls check it out!

[jamesweb Friend jameswebJoin date: January 2010Posts: 17Downloads:0Uploads:1 Thanks: 2 Thanked: 1 times in 1 posts]

#329197

Hi there,
Ok I checked it out and its not working!! :(( Can you please look again? :-[

I logged into the backend of joomla and went to components>ja voice and got the following errors immediately:

Warning: include(/home/greg/public_html/alpha/administrator/components/com_javoice/views/jaview/tmpl/main.php) [function.include]: failed to open stream: No such file or directory in /home/greg/public_html/alpha/administrator/components/com_javoice/views/jaview/view.html.php on line 38

Warning: include() [function.include]: Failed opening ‘/home/greg/public_html/alpha/administrator/components/com_javoice/views/jaview/tmpl/main.php’ for inclusion (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/greg/public_html/alpha/administrator/components/com_javoice/views/jaview/view.html.php on line 38

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#329255

Hi mate,

Sorry for the mess. I have solved and tested already. JA Voice on your site now works properly.

[jamesweb Friend jameswebJoin date: January 2010Posts: 17Downloads:0Uploads:1 Thanks: 2 Thanked: 1 times in 1 posts]

#329287

Hi there, no worries at all and I am glad you stuck at it – great support, all I expect is someone to try and help and you did that – thanks.

Just curious as to how you did install it however as I will be testing it at that URL i gave you and then moving it so I would need to know how to install it on another site :confused:

Did you upload it and install using the directory method?

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#329372

Hi jamesweb

There are some problems with your server. Also i have fixed via my way:

+ Create new folder into public_html folder
+ upload all files from the installation package to this folder
+ go to administrator -> Extensions – > Install / Uninstall
+ you make an installation via a folder type

Hope it helps.

[Author]

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