Joomla Templates Club 406,261 posts

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#175322

Hi !

I have tried several times to update JA News Featured Module using JoomArt Extensions Manager.

I can see 3 updates but when i press upgrade now the system returns ” Processing. Please wait…” – but the update never ends.

I have tried to download the module for then to install it using Joomla Extension manager but here i get the message:

-1 – An error has occurred.
Copy failed

What to do – I have seen this problem many times with different modules (and sometimes the template)

Best regards

Peter

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#445306

Usually these sorts of problems are down to file permissions or ownership problems. If you can check the server logs for that time you will be able to see what files the script could not write to.

[pieng Friend piengJoin date: March 2010Posts: 16Downloads:0Uploads:0 Thanks: 4]

#445321

I can´t get access to the serverlog – the site is hostet.

But i don´t understand why it is different modules that fails. Today I was able to update everything except the JA News Featured Module – a month ago it was the template and JA_tabs there was a problem with.

Peter

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#445325

It is because different files or folders need to be written to. The files for one module are different to another.

If you would like to send me ftp details and a super admin logon via PM I am happy to take a look for you. Please include a link to this thread and a link to your site in your PM.

[pieng Friend piengJoin date: March 2010Posts: 16Downloads:0Uploads:0 Thanks: 4]

#445785

<em>@phill luckhurst 309640 wrote:</em><blockquote>
If you would like to send me ftp details and a super admin logon via PM I am happy to take a look for you. Please include a link to this thread and a link to your site in your PM.</blockquote>

I have sent you a PM with FTP information – something new ?

I would really like to update to 2.5, but not before all modules are up-to-date.

Regards

Peter

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#445792

Unfortunately, you only sent FTP details but no super admin logon. Can you please send a PM with both including the link to your site and a link to this thread.

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#445868

Thanks for your PM.

I have adjusted permissions, some of your files were set to read only for all (group, owner and public) which is why the module would not update. I have adjusted the permissions and updated your module for you. All JA components are now up to date.

[pieng Friend piengJoin date: March 2010Posts: 16Downloads:0Uploads:0 Thanks: 4]

#445870

Hi !

Many thanks for your help – I will now try to update to 2.5 – may the force be with me !

Best regards

Peter

[klamort Friend klamortJoin date: August 2011Posts: 30Downloads:34Uploads:9 Thanks: 6 Thanked: 1 times in 1 posts]

#471801

<em>@phill luckhurst 310396 wrote:</em><blockquote>Thanks for your PM.

I have adjusted permissions, some of your files were set to read only for all (group, owner and public) which is why the module would not update. I have adjusted the permissions and updated your module for you. All JA components are now up to date.</blockquote>

Hi, I am having the same problem, would it be possible to know what should be updated?

Thanks

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#471810

It all depends on your server setup, how you are updating and exactly what you are updating. Can you tell me what exactly your problems and error messages are and I will see if I can advise.

[klamort Friend klamortJoin date: August 2011Posts: 30Downloads:34Uploads:9 Thanks: 6 Thanked: 1 times in 1 posts]

#471819

In fact in the back office I have :

Then when I try to update:

I am receiving this error:

I am on a dédicated server under CentOs 5

With other update I have no problems.

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[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#471836

Please use the JA Extension manager to update these extensions. As they are in many cases member only files the J updater will not update them as it does not have permissions to do so. The JA Extension Manager has a section where you can add your JA logon details so you can access ther files on the JA server.

[wdburgdorf Friend wdburgdorfJoin date: June 2012Posts: 26Downloads:1Uploads:1 Thanks: 3]

#472997

Hi,

I have the same problem. No update of any JA extensions possible, all “copy failed”. I checked all permissions (no problem found), then used Admin Tools to “fix permissions”, then checked again. I see no problem, yet updates fail.

J!2.5.8, Mendozite Template 1.0.2

I also tried “JA Extension Manager” to upgrade, but all I get there is this:

<blockquote>Response from JoomlArt Updater Service: Your account does not have enough permission to take this action. Please contact “JoomlArt Updater Service” for more information or use another account.
Upgrade failure</blockquote>

What is the “JoomlArt Updater Service”? Which other account could I use? (I’m working on the site as super admin …)

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#472998

Please read the guides. It explains that you need to enter your account credentials ( the same ones you use to log into this forum) into the service manager of the component. JA requires these credentials to know whether you are a member entitled to access subscription updates or not.

[wdburgdorf Friend wdburgdorfJoin date: June 2012Posts: 26Downloads:1Uploads:1 Thanks: 3]

#473000

My odyssey finally took me to a “Services manager”. There, I could enter authentication data, and then this update finally worked.
Why is it not mentioned anywhere in the error message that this is necessary?

The popup plugin that I now updated through the JA Extensions Manager still shows up in the normal Extensions Manager: Update. So the update is not recognized. What can I do about that?

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