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Can’t download ??

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Viewing 14 posts - 1 through 14 (of 14 total)
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  • christophero Friend
    July 26, 2011 at 10:01 pm #166743

    I bought a three months membership so that I could buy/download JA Comment Component j16.
    However I keep getting a message saying that I can’t download.
    I am very confused.

    Phill Moderator
    July 26, 2011 at 10:23 pm #403200

    Which membership did you purchase? JAEC or JATC? If you can download templates then maybe you joined the wrong club. If that is the case then we can get that changed. If you have just joined then it may be a short wait before you can download.

    christophero Friend
    July 27, 2011 at 8:11 am #403269

    Hello Phill

    To be honest I don’t know – I thought it was for extensions.
    I have tried to download again but I still get blocked.:((

    Chris
    http://www.broadwas.info

    Phill Moderator
    July 27, 2011 at 9:39 am #403285

    I’ve raised a support ticket for you. I am sure JA will get it sorted asap.

    christophero Friend
    July 27, 2011 at 1:41 pm #403324

    <em>@phill luckhurst 255916 wrote:</em><blockquote>I’ve raised a support ticket for you. I am sure JA will get it sorted asap.</blockquote>
    Thank you Phill – that’s appreciated.
    I always wonder why my visitors do something stupid when it is so obvious to me – perhaps this is my way of learning the lesson that even quite bright people can get in a b*****r’s muddle 🙂

    It hasn’t helped that I recently set up our new community site for our local villages with 1.54, then decided to recreate it before going public.

    With 1.7 I found that free extensions were rather sparse … and then found that, even changing to 1.6, I had lost some of the extensions that I had got used to.

    There’s little money locally to fund this unless I get some advertising but I felt I should spend some cash with JoomLart to resolve some key areas and at least have a decent site.

    Best wishes

    Chris

    Anonymous Moderator
    July 28, 2011 at 8:52 am #403411

    <em>@christophero 255812 wrote:</em><blockquote>I bought a three months membership so that I could buy/download JA Comment Component j16.
    However I keep getting a message saying that I can’t download.
    I am very confused.</blockquote>

    Hi,

    I have checked and could see that you are holding our JATC Standard Membership – 3 months. With this membership, you are allowed to get download our Joomla templates + complimentary extensions built in only.

    JA Comment is one of our extensions listed in our JAEC club and it is true that you could not download it under this JATC standard membership. You are required to buy JAEC extensions club at: https://www.joomlart.com/member/signup.php if you want to download our JA Comment component.

    Thanks.

    Phill Moderator
    July 28, 2011 at 10:04 am #403423

    If this user does not want the templates but just this extension would it be possible to swap his membership to JAEC?

    christophero Friend
    July 28, 2011 at 3:06 pm #403455

    Oh dear, is this causing such a problem? :((
    Mine is a local village community site – limited cash and wanting to have a nice web site.
    We don’t need templates – just some nice ‘add ons’.

    If this is a problem please say and I will just have to write of this cost as a silly error.
    Then I can then get on with completing it and see if I can do it with some non-commercial stuff ?

    christophero Friend
    July 29, 2011 at 11:12 am #403596

    I have received this message from you:
    ______________________________________________________
    christophero,
    This message concerns your ticket #LAG-367-95655. We have not received any response back from you in 48 hours, and would like to know if you consider this issue to be resolved. If you have any further questions, simply respond to this e-mail.
    Ticket ID: LAG-367-95655
    Subject: [0][FID:255812][General] – Can’t download ??
    Department: Technical – JATC
    Type: Issue
    Status: Replied
    Priority: Low
    Please note that the ticket will automatically be closed within 72 hours if no response is received from you. The ticket will not be closed in the case that you send another reply. You can check the status of or reply to this ticket online at: http://support.joomlart.com/index.php?/Tickets/Ticket/View/LAG-367-95655
    Kind regards,
    JoomlArt
    ______________________________________________________
    A: You had a message from me yesterday at 4:06 – somewhat less than 48 hours ago
    B: I am still waiting to hear whether you can switch my registration to extensions (please)

    Please do not close the ticket – please respond to me.

    Phill Moderator
    July 30, 2011 at 8:04 am #403704

    Has your account been changed yet? If not I will ping JA and see if I can get it done for you.

    Phill Moderator
    July 30, 2011 at 8:15 am #403707

    Your membership has been changed thanks to Arvind. Please see your PM for details. Sorry about the confusion.

    christophero Friend
    July 30, 2011 at 11:37 am #403713

    Hello Phill,

    Sorry to have been a persistent pain – my account says templates but I have just been able to download an extension so I guess it is now OK.

    Thanks for your help – I realise that it was my error initially so it was appreciated. 🙂

    Chris

    christophero Friend
    July 30, 2011 at 11:48 am #403714

    Phill

    Trying to install Comment – all files install except:
    JA Comment Component j16
    – the error is :
    JInstaller: :Install: Cannot find XML setup file
    – is this a known problem or could it be my browser, using Firefox 6?

    Chris

    Also – Joomla v7.

    Phill Moderator
    July 30, 2011 at 4:57 pm #403726

    If you could pm me an admin login I will take a look for you.

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This topic contains 14 replies, has 3 voices, and was last updated by  Phill 13 years, 4 months ago.

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