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[wicky Friend wickyJoin date: February 2007Posts: 37Downloads:5Uploads:1 Thanks: 10 Thanked: 2 times in 1 posts]

#207294

hello,
In 28 december 2014 (paypal invoice 432809-KAX) and 31 december 2014 (paypal invoice 433166-WAZ) I’ve payed for 2 years but now I’m unable to download anything and i can’t access the restricted to members forum.
When looking at my profile I don’t see the payments i’ve just mentioned.
please can you fix this?

Sander

[TomC Moderator TomCJoin date: October 2014Posts: 14077Downloads:58Uploads:137 Thanks: 948 Thanked: 3155 times in 2495 posts]

#573856

<em>@wicky 477835 wrote:</em><blockquote>hello,
In 28 december 2014 (paypal invoice 432809-KAX) and 31 december 2014 (paypal invoice 433166-WAZ) I’ve payed for 2 years but now I’m unable to download anything and i can’t access the restricted to members forum.
When looking at my profile I don’t see the payments i’ve just mentioned.
please can you fix this?

Sander</blockquote>

Your status is not showing you as a current member . . . but I will get this to the appropriate person in the JA Business Office to take a look at a.s.a.p. and respond further.

1 user says Thank You to TomC for this useful post

1. wicky

[TomC Moderator TomCJoin date: October 2014Posts: 14077Downloads:58Uploads:137 Thanks: 948 Thanked: 3155 times in 2495 posts]

#738870

<em>@wicky 477835 wrote:</em><blockquote>hello,
In 28 december 2014 (paypal invoice 432809-KAX) and 31 december 2014 (paypal invoice 433166-WAZ) I’ve payed for 2 years but now I’m unable to download anything and i can’t access the restricted to members forum.
When looking at my profile I don’t see the payments i’ve just mentioned.
please can you fix this?

Sander</blockquote>

Your status is not showing you as a current member . . . but I will get this to the appropriate person in the JA Business Office to take a look at a.s.a.p. and respond further.

1 user says Thank You to TomC for this useful post

1. wicky

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#573959

<em>@wicky 477835 wrote:</em><blockquote>hello,
In 28 december 2014 (paypal invoice 432809-KAX) and 31 december 2014 (paypal invoice 433166-WAZ) I’ve payed for 2 years but now I’m unable to download anything and i can’t access the restricted to members forum.
When looking at my profile I don’t see the payments i’ve just mentioned.
please can you fix this?

Sander</blockquote>
Hi Sander.

It’s possible that your membership was lost in our data loss incident few months ago, you can read more about the issue here : http://www.joomlart.com/forums/topic/30-days-data-loss/ . We have recovered almost all data since then but some still need to be manually worked on.

Right now you can PM me your payment transaction ID, I will help you sort things out further.

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