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[sburm Friend sburmJoin date: December 2012Posts: 4Downloads:4Uploads:0]

#911610

Hi, I have had purity 3 for a while and can’t seem to update from within Joomla so I was going to try just installing purity 3 again but, even though I am logged in, I can’t download it. These is just an error message saying: You need login to download this item. Login now. But to reiterate, I am logged in when trying to download this.

Why can’t I download it?

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#911613

Hi

Did you tried already using another browser or clean browser cache and cookies ?

[sburm Friend sburmJoin date: December 2012Posts: 4Downloads:4Uploads:0]

#911617

I cleared the browser cache and that solved the problem!

Thank you. 🙂

[agoh Friend agohJoin date: October 2014Posts: 11Downloads:3Uploads:3 Thanks: 4]

#1083924

The problem still persists. Very sad that nobody solves this fundamental disfunction. Or is this an intentionla error?

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#1084176

agoh wrote:

The problem still persists. Very sad that nobody solves this fundamental disfunction. Or is this an intentionla error?

We were unable to replicate this issue at our end so we could not find an effective fix. For now clearing the browser’s cache / reseting password can solve it. We are upgrading our site with different system soon this download issue with free template will be gone by then.

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