Joomla Templates Club 406,261 posts

[tastiger Friend tastigerJoin date: April 2007Posts: 102Downloads:43Uploads:6 Thanks: 27 Thanked: 2 times in 1 posts]

#204239

It seems as though some of the accounts on my site are unable to login using Internet Explorer. I’m doing an upgrade to Joomla 3 at the moment and whilst working on another issue this one has cropped up.

Login is working on Firefox, Chrome, Opera and Safari – it’s just Internet Explorer. I decided to rebuild the site virtually from scratch using Joomla 3 so one good thing is that the site isn’t “live” as yet. I even created a new account in the backend this morning to see if it was the accounts I brought over from the J2.5 version causing an issue, but IE would not allow login with the new account either.

Out of 12 accounts created I can only get one to login with IE

The only thing that has been added that may affect login is Jomsocial, but as I said before it only appears to be IE.

At the moment I’m clueless as to what is causing the problem in IE.

As an update – another person tried logging in using the supplied user details but was only able to login using IE – so i am even more perplexed now

[Adam M Moderator Adam MJoin date: May 2014Posts: 5159Downloads:33Uploads:66 Thanks: 95 Thanked: 1271 times in 1235 posts]

#561342

Hi @tastiger,

Could you please let me know which IE version are you using ? In addition, there are 2 login buttons : the first one is on top right of your site, right above Join Us button and the other one is below main banner in Social Stream page, which one should I try ?

[tastiger Friend tastigerJoin date: April 2007Posts: 102Downloads:43Uploads:6 Thanks: 27 Thanked: 2 times in 1 posts]

#561452

<em>@Adam M 461197 wrote:</em><blockquote>
Could you please let me know which IE version are you using ? In addition, there are 2 login buttons : the first one is on top right of your site, right above Join Us button and the other one is below main banner in Social Stream page, which one should I try ?</blockquote>

Hi @adam M
Both give the same results – in terms of being able to login – the one at the bottom of the Jomsocial banner appears to be hard coded into the Jomsocial “home” page and it has not caused an issue on any other templates or Joomla 3 sites.

The login at the top points to /index.php?option=com_users&view=login

[Adam M Moderator Adam MJoin date: May 2014Posts: 5159Downloads:33Uploads:66 Thanks: 95 Thanked: 1271 times in 1235 posts]

#561675

Hi @tastiger,

Could you please provide a temporary FTP account via private reply so I can have a closer look at your code ?

[tastiger Friend tastigerJoin date: April 2007Posts: 102Downloads:43Uploads:6 Thanks: 27 Thanked: 2 times in 1 posts]

#561816

<em>@Adam M 461621 wrote:</em><blockquote>Hi @tastiger,

Could you please provide a temporary FTP account via private reply so I can have a closer look at your code ?</blockquote>

You should have the details in your inbox

[Adam M Moderator Adam MJoin date: May 2014Posts: 5159Downloads:33Uploads:66 Thanks: 95 Thanked: 1271 times in 1235 posts]

#562201

Hi @tastiger,

I tried with default Joomla! template Protostar but still see the problem, please follow these steps below to check:

1. I have create a default Joomla! Login module and place it in position “position-1“. Normally, after you logged in, you will see the text “Hi @username” in this module.

2. Navigate to back-end >>> Menus >>> Top >>> Social Stream >>> in Template Style, choose Protostar

3. Open page http://your_site_url/j336/social.html and try to login

[tastiger Friend tastigerJoin date: April 2007Posts: 102Downloads:43Uploads:6 Thanks: 27 Thanked: 2 times in 1 posts]

#562283

Are you still unable to login?

Now I am able to login using all browsers including IE, even with the Social Stream page set back to University.

Can we establish what was / is causing the issue for future reference?

Perhaps I should round up some beta testers and see what results they get?

[Adam M Moderator Adam MJoin date: May 2014Posts: 5159Downloads:33Uploads:66 Thanks: 95 Thanked: 1271 times in 1235 posts]

#562337

Hi @tastiger,

Actually I couldn’t login to your site except IE (I’m testing with IE11 & Windows 7). In this case, you might want to check in another PC as well.

[tastiger Friend tastigerJoin date: April 2007Posts: 102Downloads:43Uploads:6 Thanks: 27 Thanked: 2 times in 1 posts]

#562471

Hmm – will put out the word and see what happens

I’m open to any suggestions from anyone else reading this thread

[Adam M Moderator Adam MJoin date: May 2014Posts: 5159Downloads:33Uploads:66 Thanks: 95 Thanked: 1271 times in 1235 posts]

#562514

Hi @tastiger,

I tried to clear browser cache / cookies and managed to figure out the problem. If you navigate to quick and choose Cancel (see attachment screenshot), you won’t be able to login until you clear your browser Cookies >>> Refresh >>> you will see this dialog again and choose Ok.

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Attachments:

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1 user says Thank You to Adam M for this useful post

1. tastiger

[tastiger Friend tastigerJoin date: April 2007Posts: 102Downloads:43Uploads:6 Thanks: 27 Thanked: 2 times in 1 posts]

#562705

Thanks – may have to change the EU warning or find a different version

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