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[gringo211985 Friend gringo211985Join date: May 2012Posts: 678Downloads:197Uploads:121 Thanks: 77 Thanked: 123 times in 27 posts]

#187521

Hi there,

I am using JA Extensions manager but when I try to update T3v3 plg I get the response – “Response from JoomlArt Updater Service: Your account does not have enough permission to take this action. Please contact “JoomlArt Updater Service” for more information or use another account.”

I have a paid membership and this update is for my template, so how can I not be allowed to update this?

[phong nam Friend phong namJoin date: May 2015Posts: 3779Downloads:1Uploads:587 Thanks: 499 Thanked: 974 times in 888 posts]

#493010

Hi Richard,

As i replied on your ticket question, you need to enter your JoomlArt membership account into service manager in our JAEM backend. Here is the detailed guide:
http://wiki.joomlart.com/wiki/JA_Extensions_Manager/Admin_Panel#Update_Services_Manager
Lets follow this & don’t forget to inform me your result.

Leo

[spionen Friend spionenJoin date: June 2008Posts: 13Downloads:0Uploads:0 Thanks: 7]

#495484

Hi there!

I have the same problem. I am logged in correctly and upgrade works fine for all other JA products. Its only the “T3v3 Framework” that fails to upgrade. Iget this: “Response from JoomlArt Updater Service: Your account does not have enough permission to take this action. Please contact “JoomlArt Updater Service” for more information or use another account.”

But as I said. The user details are correct (and usually works fine 🙂
What could be the problem?

regards Stefan

[phong nam Friend phong namJoin date: May 2015Posts: 3779Downloads:1Uploads:587 Thanks: 499 Thanked: 974 times in 888 posts]

#495560

Hi Stefan,

This message means that you have not entered an account on JAEM yet or your account does not have permission to upgrade a products (Eg: you signed up an account for JAEC club, and try to upgrade products on JATC club).
So, if you get this message. Please check the following information:You have provided account for “JoomlArt Updater Service” (Click on edit link of JoomlArt Updater Service on JAEM, you will see the form to enter your account into).

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