JoomlArt Forums 32,862 posts

[larissahn Friend larissahnJoin date: September 2009Posts: 49Downloads:0Uploads:0 Thanks: 18]

#153554

hello,

I’ve submitted 3 critical tickets and received 0 response. how can anyone want to renew their license like that?

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#352729

<em>@larissahn 190349 wrote:</em><blockquote>hello,

I’ve submitted 3 critical tickets and received 0 response. how can anyone want to renew their license like that?</blockquote>

Good day larissahn,

Please inform us of the 03 critical tickets or particular questions you have posted without receiving any responses for instant action.

So far, we could only track down two most recent posts concerning about comment components via this: http://www.joomlart.com/forums/showthread.php?p=187338#post187338. And from that thread, we could see you have been advised of the comment component already.

Do hope to hear more questions from you.

[larissahn Friend larissahnJoin date: September 2009Posts: 49Downloads:0Uploads:0 Thanks: 18]

#352733

<em>@JA Developer 190379 wrote:</em><blockquote>Good day larissahn,

Please inform us of the 03 critical tickets or particular questions you have posted without receiving any responses for instant action.

So far, we could only track down two most recent posts concerning about comment components via this: http://www.joomlart.com/forums/showthread.php?p=187338#post187338. And from that thread, we could see you have been advised of the comment component already.

Do hope to hear more questions from you.</blockquote>

hi, I submitted one midweek (wednesday, I think) and another one today. I am having 3 problems:

1. the PDF and Send Article as Email icons don´t work.
2. I think I need to reconfigure the Mail Settings in my Joomla administrator page.
3. my web hosting provider says there are some problems with the script of the Joomla template and that’s why it’s taking a long time to load.

thank you.

[Arvind Chauhan Moderator Arvind ChauhanJoin date: September 2014Posts: 3835Downloads:74Uploads:92 Thanks: 1240 Thanked: 1334 times in 848 posts]

#352771

IT would be lot more easier, if you can provide the Ticket ID.

Though for the email icon functioning, you can make other template as default and try to send the email, if it goes from other templates, then it is a bug with our template. If not then its a problem on your end. Try changing the template to default for this purpose.

Arvind

[larissahn Friend larissahnJoin date: September 2009Posts: 49Downloads:0Uploads:0 Thanks: 18]

#352776

<em>@drarvindc 190423 wrote:</em><blockquote>IT would be lot more easier, if you can provide the Ticket ID.

Though for the email icon functioning, you can make other template as default and try to send the email, if it goes from other templates, then it is a bug with our template. If not then its a problem on your end. Try changing the template to default for this purpose.

Arvind</blockquote>

is it related with the Mail Settings in the Global Configuration?

[larissahn Friend larissahnJoin date: September 2009Posts: 49Downloads:0Uploads:0 Thanks: 18]

#352999

QGG-465906

fourth ticket I submit.

[Arvind Chauhan Moderator Arvind ChauhanJoin date: September 2014Posts: 3835Downloads:74Uploads:92 Thanks: 1240 Thanked: 1334 times in 848 posts]

#353013

<em>@larissahn 190724 wrote:</em><blockquote>QGG-465906

fourth ticket I submit.</blockquote>

These are the issues you are reporting :

1. the PDF and Send Article as Email icons don´t work.
2. I think I need to reconfigure the Mail Settings in my Joomla administrator page.
3. my web hosting provider says there are some problems with the script of the Joomla template and that’s why it’s taking a long time to load.

1 & 2 >> I changed the template to joomla default and they still do not work. So its not because of our template usage. At the same time, its a joomla and your server issue, for which we would not be able to provide active support.

You were asked by me to verify the above yourself earlier.

<em>@drarvindc 190423 wrote:</em><blockquote>IT would be lot more easier, if you can provide the Ticket ID.

Though for the email icon functioning, you can make other template as default and try to send the email, if it goes from other templates, then it is a bug with our template. If not then its a problem on your end. Try changing the template to default for this purpose.

Arvind</blockquote>

Regarding the speed of the site, i changed the template and still the site loading is slow. I have asked senior dev to have a look.

Arvind

1 user says Thank You to Arvind Chauhan for this useful post

1. larissahn

[Arvind Chauhan Moderator Arvind ChauhanJoin date: September 2014Posts: 3835Downloads:74Uploads:92 Thanks: 1240 Thanked: 1334 times in 848 posts]

#353014

I also checked the history of your earlier tickets. All were promptly replied. You want me to paste all the replies here?

1st Ticket – 7th Aug (weekend). Replied on 9th Aug (monday).
2nd ticket – 13th Aug . Replied on 13th Aug. (within 6 hrs)
3rd ticket – 16th Aug – Replied on 16th Aug. (within 8 hrs)

Still here is the official reply given to you by the support staff :

<blockquote>Pdf works well but Email hasn’t sent mail yet maybe due to mail() function of php is current disable. You can also set sending mail with SMTP (see smtpmail.jpg). Admin -> Site -> Global Configuration -> Server tab</blockquote>As i said earlier, Its the joomla and rather your host problem. All your tickets were duly replied and promptly. You need to talk to your host or change to better host.

Arvind

[Arvind Chauhan Moderator Arvind ChauhanJoin date: September 2014Posts: 3835Downloads:74Uploads:92 Thanks: 1240 Thanked: 1334 times in 848 posts]

#353031

http://templates.joomlart.com/ja_nickel/index.php?option=com_content&view=article&id=47:top-10-sporting-romances&catid=34:demo-category&Itemid=83

Try the email send option on the live demo of Nickel template. It works. and so, nothing is wrong with the template, you are using. Its your server / hosting issue.

Arvind

1 user says Thank You to Arvind Chauhan for this useful post

1. larissahn

[larissahn Friend larissahnJoin date: September 2009Posts: 49Downloads:0Uploads:0 Thanks: 18]

#353092

<em>@drarvindc 190742 wrote:</em><blockquote>I also checked the history of your earlier tickets. All were promptly replied. You want me to paste all the replies here?

1st Ticket – 7th Aug (weekend). Replied on 9th Aug (monday).
2nd ticket – 13th Aug . Replied on 13th Aug. (within 6 hrs)
3rd ticket – 16th Aug – Replied on 16th Aug. (within 8 hrs)

Still here is the official reply given to you by the support staff :

As i said earlier, Its the joomla and rather your host problem. All your tickets were duly replied and promptly. You need to talk to your host or change to better host.

Arvind</blockquote>

thank you. I’d appreciate if you do paste the replies here, since I didn’t receive them at all in my inbox. I don’t know what to do, Yahoo! web hosting says it’s an issue with your template and you say it’s an issue with them.

they say they have a script and when they ran it, they discovered several bugs with your template.

regarding the first 2 issues I reported, I don’t know if they’re related (and that’s why I asked for help to configure the Mail Settings).

[larissahn Friend larissahnJoin date: September 2009Posts: 49Downloads:0Uploads:0 Thanks: 18]

#353093

<em>@drarvindc 190741 wrote:</em><blockquote>These are the issues you are reporting :

1. the PDF and Send Article as Email icons don´t work.
2. I think I need to reconfigure the Mail Settings in my Joomla administrator page.
3. my web hosting provider says there are some problems with the script of the Joomla template and that’s why it’s taking a long time to load.

1 & 2 >> I changed the template to joomla default and they still do not work. So its not because of our template usage. At the same time, its a joomla and your server issue, for which we would not be able to provide active support.

You were asked by me to verify the above yourself earlier.

Regarding the speed of the site, i changed the template and still the site loading is slow. I have asked senior dev to have a look.

Arvind</blockquote>

I did and that’s why I’m asking if the issues are related and maybe reconfiguring the Mail Settings might help.

[smitheringale Friend smitheringaleJoin date: December 2009Posts: 236Downloads:0Uploads:0 Thanks: 63 Thanked: 44 times in 18 posts]

#353098

Confused PHP and MySql versions! Edit.

<em>@larissahn 190839 wrote:</em><blockquote>I did and that’s why I’m asking if the issues are related and maybe reconfiguring the Mail Settings might help.</blockquote>

1 user says Thank You to smitheringale for this useful post

1. larissahn

[larissahn Friend larissahnJoin date: September 2009Posts: 49Downloads:0Uploads:0 Thanks: 18]

#353100

I should change my web hosting provider then? what company would you recommend?

[larissahn Friend larissahnJoin date: September 2009Posts: 49Downloads:0Uploads:0 Thanks: 18]

#353101

<em>@smitheringale 190848 wrote:</em><blockquote>Confused PHP and MySql versions! Edit.</blockquote>

sorry, mate, I don’t get you. can I sort this out with Yahoo! or change my web hosting provider altogether?

[ovidius Friend ovidiusJoin date: August 2010Posts: 21Downloads:0Uploads:0 Thanked: 1 times in 1 posts]

#353108

maybe they are bussy .. did u fix the problem?

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