JoomlArt Forums 32,862 posts

[smitheringale Friend smitheringaleJoin date: December 2009Posts: 236Downloads:0Uploads:0 Thanks: 63 Thanked: 44 times in 18 posts]

#353111

I had a look at the specs of the yahoo servers and I thought they were running PHP 4.1 when PHP 4.3 is the minmum spec needed and at least 5+ is recommended.

But actually it is running PHP 5 and MySql 4.1 and so it should be fine.

I’m guessing yahoo might be ok – but probably something like a Virtual Private Server would be better. Yahoo has this quote on their website for small business hosting

<blockquote>Yahoo! Web Hosting is a shared web hosting service, which means that a number of customers’ web sites and other email or storage services are hosted from the same server. </blockquote>

Shared hosting is probably not good enough for running your website – which might run slow at times of peak demand.

Also – did I read that you are trying to run the Erica template. This is an older template and that could maybe be a problem too??

I think it’s probably a server and web hosting issue though.

<em>@larissahn 190851 wrote:</em><blockquote>sorry, mate, I don’t get you. can I sort this out with Yahoo! or change my web hosting provider altogether?</blockquote>

[toddman Friend toddmanJoin date: October 2006Posts: 118Downloads:0Uploads:2 Thanks: 33 Thanked: 8 times in 1 posts]

#353464

<em>@larissahn 190850 wrote:</em><blockquote>I should change my web hosting provider then? what company would you recommend?</blockquote>

Try http://www.puppypowerhosting.com they host several joomla sites, 5 of them being mine & if you need help they are always around. You can talk to the owner & get help directly from him.

Good luck!

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#353466

If you are in the UK and are willing to do a little learning then http://www.bytemark.co.uk are by far the best host I have ever come accross and I have used loads over the years.

Having looked at the Yahoo setup it is quite cheap and good for many but due to the way it works may not be suitable for the use you are using it for. With many shared hosts you will experience speed problems, it is innevitabe. Sometimes you are lucky and get a relatively quiet server but that is not common. With shared hosts the security levels are often a lot higher and combine that with the many php restrictions they need to put in place and more complex sites will struggle and sometimes just fail to run as you wish. Hopefully a change of host with be a breath of fresh air and a good host such as Bytemark will make a massive difference.

Good luck with your site. I am sorry that you experienced problems with regards to recieving emails from the ticket system but those problems appear to be external to us and therefore beyond our control. It could be that the yahoo mail server or even your mail lient picked them up as spam so check your spam boxes.

1 user says Thank You to Phill for this useful post

1. sjisaacs

[sjisaacs Friend sjisaacsJoin date: October 2010Posts: 75Downloads:0Uploads:4 Thanks: 36 Thanked: 1 times in 1 posts]

#358970

I find the customer service for Joomlart to be completely useless. I’ve submitted two tickets, received no replies initally, then after emailing again, eventually got silly one line comments that barely made sense and didn’t at all address the issues. Example:
Question: Can’t install my logo (enlarged header in template css per online instructions and installed logo in Stories): I deleted the template images to enlarge the area where my logo would go and changed the logo size in css to the size of my logo. Still doesn’t show up.
Inane Customer Service Answer: I think you will need to change somthing on the css if you have made change the size of the logo.
Now really… you call that tech support??
They seem to play this game to drag out the time until you’ve either given up or gone elsewhere. Or, they are just clueless.
If you are a newbie at building a website, I would not recommend purchasing your template here. While the quarlity of the templates may be good (I wouldn’t know since I have not been able to get mine to be functional), the inevitable issues that will arise during install and customization and the total lack of customer service will drive you mad.
I previously purchased a template from Template Monsters and, while I didn’t like the template as much, I found the tech support to be responsive and helpful.
This experience, by contrast, has been a huge disappointment.

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#358972

Please tell me your ticket numbers and I will look at your issues. Or drop me a PM with a link to your site and an admin logon and I will take a look for you.

Until I see the tickets I cannot comment on the service you have recieved. Having said that JA do work very hard answering all the tickets. Many people do not provide enough information for us to help so sometime the response might not be what you expect.

1 user says Thank You to Phill for this useful post

1. sjisaacs

[sjisaacs Friend sjisaacsJoin date: October 2010Posts: 75Downloads:0Uploads:4 Thanks: 36 Thanked: 1 times in 1 posts]

#358973

I’d love to get a customer service reply that succinct! Want to help me with my issues, Arvind? My customer service tickets (install issues never addressed) and not-so-prompt replies have resulted in the following response:

I would like to reply tour issues as following

1. Can’t install my widget (currently somewhere near logo script): I tried to install the widget via template.css and no matter where I place it, it doesn’t show up

Answer: I am not sure whic is the widget,can you let me know exactly name of the extension

2. Can’t install my logo (enlarged header in template css per online instructions and installed logo in Stories): I deleted the template images to enlarge the area where my logo would go and changed the logo size in css to the size of my logo. Still doesn’t show up.

Answer: I think you will need to change somthing on the css if you have made change the size of the logo.

3. Highlighting has arbitrarily changed from green to white and blue: No idea why this happened.

Answer: I am not sure this,Please explain more details

4. New text in Market Updates article arbitrarily turned black form white (on a dark bkgrnd this is unreadable): No idea why this has happened either.

Answer: ALso please let me know how can I check to see this issue.

Sincerely,
Hoang Quoc Dat
JoomlArt.com Customer Service.
http://www.joomlart.com
Ticket Details
Ticket ID: LNV-587184

By the way, no matter what level of urgency I submit a ticket with (high, urgent, etc.) the slow (if any) reply comes back changed to “low”.

[sjisaacs Friend sjisaacsJoin date: October 2010Posts: 75Downloads:0Uploads:4 Thanks: 36 Thanked: 1 times in 1 posts]

#358974

What’s a PM, Phil? I would LOVE some help

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#358975

I’m not Arvind, I am Phill.

As suggested, please PM me your link and an admin logon and I will take a look.

Sorry, we cross posted. PM = Private message. Click on my name and you will get the option.

1 user says Thank You to Phill for this useful post

1. sjisaacs

[sjisaacs Friend sjisaacsJoin date: October 2010Posts: 75Downloads:0Uploads:4 Thanks: 36 Thanked: 1 times in 1 posts]

#358977

Thanks Phil, I sent you a PM

[Arvind Chauhan Moderator Arvind ChauhanJoin date: September 2014Posts: 3835Downloads:74Uploads:92 Thanks: 1240 Thanked: 1334 times in 848 posts]

#358979

<em>@sjisaacs 198499 wrote:</em><blockquote>I’d love to get a customer service reply that succinct! Want to help me with my issues, Arvind? My customer service tickets (install issues never addressed) and not-so-prompt replies ….

By the way, no matter what level of urgency I submit a ticket with (high, urgent, etc.) the slow (if any) reply comes back changed to “low”.</blockquote>

Dear susan,

I am Arvind and i am here to help you.

You can add me to skype (skype ID in my profile) and I shall help you getting solution to your problems. We can work together to get it solved.

Regarding the reply (delayed) you got above, i just had chat with Dat H.Q., he was not clear of the issues and he wanted to confirm before giving any solution. All the support staff at JA are developers and are pretty good, its one of the few isolated case of mis-understanding and delayed reply.

Anyways, lets put this in the back and get your issues resolved.

Regards

Arvind

[sjisaacs Friend sjisaacsJoin date: October 2010Posts: 75Downloads:0Uploads:4 Thanks: 36 Thanked: 1 times in 1 posts]

#359321

Phill may or may not appreciate this but…
I never did hear back from c/s however Phill Luckhurst solved all my problems. Phill, you went above and beyond and that is truly impressive.
For all the newbies out there, don’t say I told you this, but bypass c/s altogether and head straight for the Phill Forums.
Phill, you should go into business. ; )
Thanks again!!

1 user says Thank You to sjisaacs for this useful post

1. Arvind Chauhan

[Author]

Posts