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[dieudonne Friend dieudonneJoin date: January 2011Posts: 947Downloads:61Uploads:266 Thanks: 452 Thanked: 107 times in 3 posts]

#170570

Hello,

We do not know where to post this thread, but we have a problem with a member of technical support.

We are really sorry, but every time we have “troy hall” designed to solve our problems, the first thing he does is to put an automatic reply:

<blockquote>Please follow this video and update your software. Keeping your software current is the best way to ensure your site is running properly and is secure.
http://www.youtube.com/watch?v=6_bTuK_5aeY
The wiki for it is here http://wiki.joomlart.com/wiki/JA_Extensions_Manager/
Please follow this video to prepare your site for troubleshooting.
http://www.youtube.com/watch?v=gCj5ruPwufU
Bear</blockquote>

It does not bother to log on and check our components are current. Even if the ticket is placed on critical !
(for information, our components is always up to date)
We already said this to him, but nothing changes.
We have the screenshot to prove what we say about the different tickets.
Ticket :
276667
277787
281425

And again is it normal, if we ask a question, he made fun of us with the answer “lol”. It is not very professionnal !

We are sorry, but we don’t want to work with this guy.
Is it possible?

Thank in advance

[Arvind Chauhan Moderator Arvind ChauhanJoin date: September 2014Posts: 3835Downloads:74Uploads:92 Thanks: 1240 Thanked: 1334 times in 848 posts]

#423982

Hi there,

It would have saved everyone some embarrassment if you could have replied back to Troy in the ticket asking for someone else. It does at times happen that not everyone is able to gel well with each other.

I can assure you Troy is highly knowledgeable and knows the stuff when it comes to Joomla!. I can quote many examples where he has been praised like hell by others for going out of way to solve the issues, even the Non-JA issues.

Anyways, lets put this behind, it can happen to anyone. Let me know of the tickets ID (full ID, number alone is not sufficient) you want to be attended to. I shall request other mods to answer the same.

Regards

Arvind

2 users say Thank You to Arvind Chauhan for this useful post

1. dieudonne
2. we2solutions

[dieudonne Friend dieudonneJoin date: January 2011Posts: 947Downloads:61Uploads:266 Thanks: 452 Thanked: 107 times in 3 posts]

#423988

Yes, you are right.
It happens sometimes.

Thank for your answer.

Here is the ticket :
[JATCTELINEIV][FID:281425][General]
View Ticket: #FHV-263-35528

Thank in advance.

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#423990

Hi dieudonne

I’m taking care of your ticket

3 users say Thank You to pavit for this useful post

1. dieudonne
2. Arvind Chauhan
3. Phill

[scarney Friend scarneyJoin date: August 2010Posts: 123Downloads:0Uploads:11 Thanks: 8 Thanked: 5 times in 1 posts]

#424091

The very first time I received that same response from Troy I was very grateful because it was very helpful and prepared me to be ready. Now I see that response and really don’t care. My guess is that Troy has that set as an automated response because so often people are not current and up to date like you are. But, I do have to say, in Troy’s behalf that I have always found him to be very helpful and he is the person that I actually hope will work on my tickets. Go figure! 🙂

2 users say Thank You to scarney for this useful post

1. n6rej
2. Arvind Chauhan

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