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[majorzigy Friend majorzigyJoin date: January 2013Posts: 5Downloads:10Uploads:1 Thanks: 3]

#1054507

Hi,
For one week, I just can’t connect anymore from my site. I didn’t change my log, my JA Builder Pro subscription is active but the connexion is just denied. Can you explain me that ?

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1054581

Hi
What kind of error are you facing? Can u share a screenshot of the error and how you to replicate this issue?

Regards

[majorzigy Friend majorzigyJoin date: January 2013Posts: 5Downloads:10Uploads:1 Thanks: 3]

#1054701

here’s the screenshot of the error. thx for your attention.

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Attachments:

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[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1054709

Hi
Kindly clear browser cache and cookies and try to login again, a user had the same issue and after clear cache and cookies, the issue is solved.
Regards

1 user says Thank You to Pankaj Sharma for this useful post

1. majorzigy

[majorzigy Friend majorzigyJoin date: January 2013Posts: 5Downloads:10Uploads:1 Thanks: 3]

#1058220

Hi ! It was to nice :/
I just transfer my site on a new server and the problem come back.
I followed the same process than in your first answer but there’s no positive issue this time … Another idea ?

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1058284

This reply has been marked as private.

[majorzigy Friend majorzigyJoin date: January 2013Posts: 5Downloads:10Uploads:1 Thanks: 3]

#1060838

Safari is ok but let me think about the product… what does Joomlart call a "pro" version ? i’m just fed up with this kind of issue, at almost all level (cf forum) people meet problems… fed up is just so small but my "civilized" version is speaking… let u imagine what kind of comments i offer every day about JA Builder 😀 !

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1060910

Hi
If you face any issue in builder kindly open a new thread with the topic subject and add the issue details in it.
Support team will help you.

Regards

[Author]

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