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[madhall Friend madhallJoin date: May 2010Posts: 35Downloads:4Uploads:4 Thanks: 9]

#194953

Hi,

The contact form on JA University Contact Us page is not working

No email is being sent at all. Can somebody help with this?

Please

Madhall

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#523410

Hi Madhall,

In global settings, make sure that the from email address is from the same domain as the website. eg, is you site is mysite.com, then the from email needs to be somebody@mysite.com. Now, I see it’s none. You need to set it

I have tested on your site but the mail function does not work.

On this case, you need to contact hosting provider helps you to check it.

Regards

1 user says Thank You to Ninja Lead for this useful post

1. madhall

[madhall Friend madhallJoin date: May 2010Posts: 35Downloads:4Uploads:4 Thanks: 9]

#523449

Hi Ninja,

Will implement what you have said – hope that it works!

Cheers,
madhall

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#523555

Yes, if you have any additional question, feel free to post here.

[madhall Friend madhallJoin date: May 2010Posts: 35Downloads:4Uploads:4 Thanks: 9]

#524278

Hi Ninja,

Email a copy to yourself works on PHP mailer. With SMTP it no emails are being sent at all – to the user or the person contacting. A notification for SMTP Connect Failed pops up.

Any thoughts?

Regards,
madhall

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#524413

@madhall: Please refer to this screenshot for SMTP option:

Hope it helps.

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[madhall Friend madhallJoin date: May 2010Posts: 35Downloads:4Uploads:4 Thanks: 9]

#525336

Hi

Tried the above and everything else I know. When I keep it as a PHP mail an email goes out to the person contacting as a copy but none to the actual contact as per the contact email in the system. At the same time, the SMTP config does not work at all!

I have launched my website now but not having a working contact form is bad!

please help!

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#525401

:(( I tried to debug, however I have not figured it out yet. You should also raise this in the Joomla forum to get better help.

1 user says Thank You to Ninja Lead for this useful post

1. madhall

[madhall Friend madhallJoin date: May 2010Posts: 35Downloads:4Uploads:4 Thanks: 9]

#525793

Thanks for your help Ninja! I managed to solve the issue. There was a clash with location of the mail server – I was using hotmail as an email server but that was rejecting all emails. Had to create a email account on the local server which received emails from joomla.

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