-
AuthorPosts
-
November 24, 2017 at 1:00 am #1076315
Hi,
I setup a page with a contact from module but on my site when i try to send a message i get this error:
There’s something wrong when submitting your data. Form not found!is there any special configuration i need to do?
i’m sure i’m missing something…
thank you!
Pankaj Sharma ModeratorPankaj Sharma
- Join date:
- February 2015
- Posts:
- 24589
- Downloads:
- 144
- Uploads:
- 202
- Thanks:
- 127
- Thanked:
- 4196 times in 4019 posts
November 24, 2017 at 2:58 am #1076356Hi
It can be due to wrong fields.
Kindly edit your page, check all the fields you added in the contact form are added, Now publish the page and try the contact form.Disable the browser extension like adblocker, as it restricts the script to load.
Regards
November 25, 2017 at 7:18 pm #1076660Tahank you for your reply!
I have no ad blocker.
I did not add any new fields, just using the default contact 5.2 from builder.
"check all the fields you added in the contact form are added" I’m probably missing a configuration somewhere….???
After i add the contact form to my page, what and where should i setup to get it to work?
thank you!
Pankaj Sharma ModeratorPankaj Sharma
- Join date:
- February 2015
- Posts:
- 24589
- Downloads:
- 144
- Uploads:
- 202
- Thanks:
- 127
- Thanked:
- 4196 times in 4019 posts
November 27, 2017 at 3:02 am #1076845Hi
It’s hard for me to assume what you are missing in the contact.
Kindly share a temp super user details of your site in Private reply, so i can check it for you.Regards
November 27, 2017 at 12:38 pm #1077010This reply has been marked as private.Pankaj Sharma ModeratorPankaj Sharma
- Join date:
- February 2015
- Posts:
- 24589
- Downloads:
- 144
- Uploads:
- 202
- Thanks:
- 127
- Thanked:
- 4196 times in 4019 posts
November 28, 2017 at 4:10 am #1077232This reply has been marked as private.Pankaj Sharma ModeratorPankaj Sharma
- Join date:
- February 2015
- Posts:
- 24589
- Downloads:
- 144
- Uploads:
- 202
- Thanks:
- 127
- Thanked:
- 4196 times in 4019 posts
November 28, 2017 at 10:10 am #1077329Hi
The issue is fixed directly on your site.
Kindly check the form now http://prntscr.com/hg9ascRegards
November 29, 2017 at 10:35 pm #1077856Thank you for your help!
I don’t receive the messages sent from the form.
But I also have a bigger problem now, since the fix, my site has changed!
The header and footer blocks have "reset" (changed form what it used to be).
Also, in the builder editor, the "content" sections have disappeared form all pages!
How can i recover this without losing my data? I avoid to click on "publish" for now.
Thank you!!!!
Pankaj Sharma ModeratorPankaj Sharma
- Join date:
- February 2015
- Posts:
- 24589
- Downloads:
- 144
- Uploads:
- 202
- Thanks:
- 127
- Thanked:
- 4196 times in 4019 posts
November 30, 2017 at 1:42 am #1077876Hi
Did you check the Revision option?
Here: http://prntscr.com/hh26rg
Also, you are a free user so you can not change the settings of Paid blocks.
You can add them but cannot change and modify them.Regards
November 30, 2017 at 1:47 am #1077882Thank you for your reply!
I did not know about the revision option, i will check it out.
I should be a pro member for 6 months, at least i was a few days ago, i purchased jomsocial pro this month and it came with a ja builder pro membership. I don’t know why i am now a free user???
How can i verify my status?
thank you
- This reply was modified 7 years ago by genseric.
Pankaj Sharma ModeratorPankaj Sharma
- Join date:
- February 2015
- Posts:
- 24589
- Downloads:
- 144
- Uploads:
- 202
- Thanks:
- 127
- Thanked:
- 4196 times in 4019 posts
November 30, 2017 at 2:46 am #1077910Hi
If you have Jomsocial Pro you can log out from builder > top right.
And login again with Jomsocial Pro membership account and it will show you pro version.Regards
November 30, 2017 at 4:08 am #1077935Thank you, i got my pro membership back.
So i was able to revert back to my original site, but still don’t understand what caused this bug (scary)?
So far so good, but my contact form still does not send me my messages? any idea why?
Thank you
Pankaj Sharma ModeratorPankaj Sharma
- Join date:
- February 2015
- Posts:
- 24589
- Downloads:
- 144
- Uploads:
- 202
- Thanks:
- 127
- Thanked:
- 4196 times in 4019 posts
November 30, 2017 at 4:26 am #1077947Hi
Kindly edit the contact form and add your email id in Receipt
I just add my email and go the test emailFor the revision, you can export the data and import it on a test page.
The revision will save the changes so you can rollback to the previous version.1 user says Thank You to Pankaj Sharma for this useful post
December 2, 2017 at 12:41 am #1078398Hi,
Thank you for your help!
I can’t find where to edit the contact for to add my email id in receipt.
Can you tell me.Thank you
-
AuthorPosts
This topic contains 15 replies, has 2 voices, and was last updated by Pankaj Sharma 7 years ago.
We moved to new unified forum. Please post all new support queries in our New Forum