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Viewing 15 posts - 1 through 15 (of 16 total)
  • Author
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  • genseric Friend
    #1076315

    Hi,

    I setup a page with a contact from module but on my site when i try to send a message i get this error:
    There’s something wrong when submitting your data. Form not found!

    is there any special configuration i need to do?

    i’m sure i’m missing something…

    thank you!

    Pankaj Sharma Moderator
    #1076356

    Hi
    It can be due to wrong fields.
    Kindly edit your page, check all the fields you added in the contact form are added, Now publish the page and try the contact form.

    Disable the browser extension like adblocker, as it restricts the script to load.

    Regards

    genseric Friend
    #1076660

    Tahank you for your reply!

    I have no ad blocker.

    I did not add any new fields, just using the default contact 5.2 from builder.

    "check all the fields you added in the contact form are added" I’m probably missing a configuration somewhere….???

    After i add the contact form to my page, what and where should i setup to get it to work?

    thank you!

    Pankaj Sharma Moderator
    #1076845

    Hi
    It’s hard for me to assume what you are missing in the contact.
    Kindly share a temp super user details of your site in Private reply, so i can check it for you.

    Regards

    genseric Friend
    #1077010
    This reply has been marked as private.
    Pankaj Sharma Moderator
    #1077232
    This reply has been marked as private.
    Pankaj Sharma Moderator
    #1077329

    Hi
    The issue is fixed directly on your site.
    Kindly check the form now http://prntscr.com/hg9asc

    Regards

    genseric Friend
    #1077856

    Thank you for your help!

    I don’t receive the messages sent from the form.

    But I also have a bigger problem now, since the fix, my site has changed!

    The header and footer blocks have "reset" (changed form what it used to be).

    Also, in the builder editor, the "content" sections have disappeared form all pages!

    How can i recover this without losing my data? I avoid to click on "publish" for now.

    Thank you!!!!

    Pankaj Sharma Moderator
    #1077876

    Hi
    Did you check the Revision option?
    Here: http://prntscr.com/hh26rg
    Also, you are a free user so you can not change the settings of Paid blocks.
    You can add them but cannot change and modify them.

    Regards

    genseric Friend
    #1077882

    Thank you for your reply!

    I did not know about the revision option, i will check it out.

    I should be a pro member for 6 months, at least i was a few days ago, i purchased jomsocial pro this month and it came with a ja builder pro membership. I don’t know why i am now a free user???

    How can i verify my status?

    thank you

    • This reply was modified 7 years ago by  genseric.
    Pankaj Sharma Moderator
    #1077910

    Hi
    If you have Jomsocial Pro you can log out from builder > top right.
    And login again with Jomsocial Pro membership account and it will show you pro version.

    Regards

    genseric Friend
    #1077935

    Thank you, i got my pro membership back.

    So i was able to revert back to my original site, but still don’t understand what caused this bug (scary)?

    So far so good, but my contact form still does not send me my messages? any idea why?

    Thank you

    Pankaj Sharma Moderator
    #1077947

    Hi
    Kindly edit the contact form and add your email id in Receipt
    I just add my email and go the test email

    For the revision, you can export the data and import it on a test page.
    The revision will save the changes so you can rollback to the previous version.

    genseric Friend
    #1078398

    Hi,

    Thank you for your help!

    I can’t find where to edit the contact for to add my email id in receipt.
    Can you tell me.

    Thank you

    genseric Friend
    #1078399

    ok found it.
    everything is fine for now!

    thank you!

Viewing 15 posts - 1 through 15 (of 16 total)

This topic contains 15 replies, has 2 voices, and was last updated by  Pankaj Sharma 7 years ago.

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