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[Rounak Friend RounakJoin date: June 2016Posts: 17Downloads:7Uploads:5]

#1091510

Dear All,
we need help on resolving, our contact us page. We have configured the page. But when any user fill the form and click on send button, we are not receiving the email to configured Email ID.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1091778

Hi,

In the Mail settings in global configuration, try to put your email there and click Send Test Email: http://prntscr.com/iehhdb

and see how it goes first.

[Rounak Friend RounakJoin date: June 2016Posts: 17Downloads:7Uploads:5]

#1091783

Hello Dear,
thank you for your response.
We are using Office 365 Email client.
Our SMTP setting are as below.

Setting IMAP (incoming) SMTP (outgoing)
Server Name outlook.office365.com smtp.office365.com
Port Number 993 587
Encryption Method SSL TLS

We request you to access our website and help us to fix this issue, we have provided admin credential in the above.
this is affecting our business. Your help will be highly appreciated.
Murali.

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[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1092831

Hi,

As I can see that it failed with the test email, this relates to your server configuration for email, kindly contact your hosting provider for help on this.

Regards

[Author]

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